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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I took my vehicle in for maintenance on Oct 5th. They explained everything was good except breaks and a camera that needed to be replaced. I paid ****** to replace the breaks and ****** to order the camera. On Nov 16th my wife took the vehicle in for the camera to be installed. In total the bill was *******. The camera was installed. At that point I received a call from a service department employee saying that extensive damage occurred close to the motor bc something under the hood popped off causing potential leaks, motor issues, the van jumping time etc. They said they would have to call me back with how bad damage was. I waited an hour. I called back. I asked for Mr. *** the service manager. They said he was busy. I asked for general manager. Mr. *** was miraculously available. He said it was 100% my responsibility. I said "I'm on my way sir." ****** I asked for general manager. He said he couldn't talk to me. He has nothing to do with that stuff only sales and Mr. *** had told him to call him if I showed up. I asked Mr. *** how often this situation happen. He said its the 3rd time in 30+ years. I asked why that didn't warrant a call from him as manager. Why he couldn't take my call and only got on the phone when I asked for general manager and then advised me not to come to the dealership to hear and see first hand what happened to my car." He said "I didn't want you to get rowdy, you were irrational on the phone." Though I NEVER raised my voice and only asked a couple of questions before saying Im coming in person. They also said a rental car was on me while they figure it out. It's our family van. We have 6 kids. I'm disgusted. A situation so rare should not be handled so callously. We also bought our vehicle from this dealership a couple of years ago spending over 30k.
Business response
11/22/2023
The dealership has addressed ****************** concerns. All work has been completed, the customer has picked up their vehicle, and they are happy with the resolution. All repairs were done at no charge.Initial Complaint
04/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an appointment , for a recall for Air-bag for my 2003 Honda element, when I arrive I informed the representive who checked me in, that Iwanted to see if i would be able to purchase some clips for my hatchback and show her what I was talking about demonstrating how they had broken off, and when I called autozone , they didn't carry them and advise me to checked with the dealership, since I had already made an appointment gor my air-bag I would. In talking with Kystal Nebb she stated to me that fix it it would be not more than 77.00 or it might not cost me anything, when they was done repairing the air-bag they charged me 77.00 for nothing nothing was done to my hatchback or any parts was provided to me. My also had another issue that the company created in the process they cause my radio and air- condition no longer operating at the point , it was working when I broght it in and now it nolonger works and they refuses to take the blame or see what happen and wants to pay for repairing something that was already working I feel I'm being con as a consumer, I wish I had contine irgnoring the notice sent to me . This is not right on no level, and I think these companies can to be help accountable if what they do and how they treat the customer. Plese help me with this matter .I have tried to explain these things and getting no where.Business response
04/26/2022
Radio and AC not related to airbag repair. Radio and AC are in working condition at this time. Vehicle has been returned to the customer without further complaint.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.