ComplaintsforClub Pilates East Montgomery
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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In May 2023, I call club pilates and requested that my account be frozen because of health reason. I was told that they would freeze it for 3 months and then cancel it if I did not reinstate it. I did not reinstate the account because I'm still going through treatment and medically I'm not able to continue doing pilate or engaging with crowds. After 3 months, Club Pilates reinstatemented the account and started charging me $199.00 per month as if I was using the facility. Acording to my contract, it states" You must notify Club Pilates East Montgomery upon returning from the freeze. After the freeze, Club Pilates East Montgomery will resume regular charging,..." Again, I have not lifted the freeze and have not authorized regular charges on my credit card.Initial Complaint
11/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The company continues to try to draft $179 from my bank account after I have told them multiple times to cancel the membership. I have not signed up for or attended any classes with this company for months. Please stop trying to pull from my bank account and stop emailing me about this membership that I have already said I do not want. I just want the membership cancelled.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.