ComplaintsforOpelika Ford

• Initial Complaint

  03/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had been in contact with Opelika Ford since January 2024 regarding the sale of my car. The dealership initiated contact with me. They got the VIN and pictures of the vehicle in January. I finally was able to bring the vehicle to them on 7 March. In the two months since the initial contact they told me my vehicle was one they thought they could use on their lot and never gave me any indication that I would need to buy a vehicle to get a good value for the vehicle. They offered me $**** for the vehicle and only after I was able to drive the vehicle the *** mile distance to them they said they saw on the ****** report that it had been in an accident and changed their offer. They would have known that as soon as I had given them the VIN in January. Their new offer was only $****. I believe they tried to bait and switch me. They had all the necessary information to make an informed offer on the vehicle for two whole months. I got texts from the salesman I spoke to telling me they could offer me $****. I used my time and resources to bring them the vehicle. (The total of which is $*******). Then they went back on their original offer and the new offer was less than 25% of the original. I am furious.

  Business response

  04/13/2024

  Good morning BBB,

  This is Earl H***** General Manager of Opelika Ford and Opelika Chrysler Dodge, Jeep and Ram. We have reached out to *** ****** ****** in response to what happened at our dealership when e drove to our dealership to sell his used car. It could have been handled better and that is why I have gotten involved  to see if we can make this right. we have offered to have *** ****** to drive his car to one of our stores closer to where he lives to let one of our professional appraisers look at his vehicle again. He seemed very pleased with that. We are trying to work this out with him.

  Thank you,

  Earl H*****

  Customer response

  04/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we are working towards a resolution that is satisfactory. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  03/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2019 *** ******* from Opelika Ford April ****, I started having problems in late July. I took the vehicle to get diagnostic and oil change they said everything was fine. End of November my cruise control stopped working and the vehicle seem to start losing power, so I stopped driving the vehicle. Had vehicle towed to Opelika Ford Jan. * they did a diagnostic and said it was the motor and we need to provide proof of all oil changes to show it was being serviced. We then provided proof they told me *** had came looked at vehicle and a refurbished motor had been ordered. Everytime I week I would call to do a follow up to get the estimated time of the motor being delivered they would say it’s been ordered usually take 2-3 days sometimes 1-2 weeks it depends on the motor. Then I just so happen to stop by the dealership on a Friday and my car is in the same spot it has been the entire time. I then call back on Saturday and the manager John stated he hasn’t once spoken to me about the motor and it was the other employee John. I advised I gave my name and type of car each time I have called how can that be a mix up I can see if I didn’t give any of that information but each time he would interrupt me with giving the information. So then the manager stated it will be Tuesday or Wednesday of the coming week to get the motor broken down. But Monday he calls and say *** told him to run a line in the fuel and that’s the problem and that’s not covered under your warranty so you would have to pay $7k for a motor. He states it’s nothing else for him to do about that and I would have to talk with the Sales Manager about anything further being that I had purchased in April and already need a motor. The only thing they would say is I should have got the extended warranty and they would never personally purchase a *** and so forth (but you are selling them on your lot) I also asked did they check to make sure if this was the original motor in the vehicle.

  Business response

  03/29/2023

  The ******* was purchased April of ***** not **** with 75,470 miles.  The guest purchased an extended warranty.  On *** ** 2022 guest came in for oil change.  On ******* **, 2023 the guest brought the car in with 93,495 miles, a check engine light and running rough complaint.  The codes in the car were for high pressured fuel and misfires as well as engine knocking.  The extended warranty company declined the repair because the component that caused the failure was not covered by the warranty.  We reached out to *** Motor Company who built the car and stated the *** *******s are not covered by their extended engine coverage.  The guest had a failure that was not present at the point of purchase or when they came in for their maintenance visit in ****** of 2022.  The failure occurred 8 months and 20K miles after their purchase.  We have no way to forecast or predict that component, which is not covered under any warranty, would fail 8 months later.

  Customer response

  04/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: the vehicle was purchased ***** 2022 regardless what the miles is currently showing *** should still honor the coverage of the vehicle. If *** nor Opelika Ford is going to cover the vehicle stating that no extended warranty or regular warranty would cover then why sell the vehicle and not disclose any of this at closing. 

  
  Sincerely,
  
  ********** ********

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a *********************** from ******* **** on Columbus Pkwy., on or about ********. Shortly after the purchase, while driving one day, the engine started to make a very loud, high pitched sound. It definitely sounded like something was wrong. The noise stopped but would happen again more frequently. Since it was recently purchased and a hybrid, I just assumed that was the normal sound when the engine kicked in. After a few months of driving it, two friends heard it and said it did not sound right to them and suggested I have it looked at. I asked around and found out that a member of my church is a mechanic. I had him look at it and he told me it was a transmission/drive train problem which was out of his realm of expertise. I took the car to a different **** dealership in Auburn and it was confirmed by their service department rep, *******, that it indeed was a bad transmission and that they will need to order a new one. I was shocked and disappointed that the ******* **** dealer had sold me a car with a bad transmission. There should be some recourse for people who are cheated by these used car dealers who knowingly and fraudulantly sell bad cars to unsuspecting people, especially older woman. I want them to give me back my money and they an have their car back.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/03/03) */ I'm sorry that our guest considers us a bunch of "********". However, had she taken the time to simply call us or come see us with her concern, she would have realized that her car is Q-Certified with a warranty that most likely would cover the issue with her car. Simply put, while she may consider us to be "********", she must also admit we are not mind readers. We can't fix something if she doesn't inform us if it's broken. She is more than welcome to come to the store to have it looked at and file a claim under her warranty that came with the car she bought at no cost to her. Consumer Response /* (3000, 7, 2022/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did take the car to them and had a rude customer service woman tell me I had to pay $199 dollars to have them look at it even though I said it was still under warranty. I told her a mechanic friend said it was transmission related and therefore, should be covered, she said they would have to determine that. I told her if it was the transmission then they sold it to me that way. I didn't feel I could trust them to be honest about the car's issues, so I told her I'd go somewhere else to have it looked at. I took it to another **** dealer and it was confirmed that the transmission was bad, but covered under warranty so I don't have to pay for it. I don't have the exact date I started hearing the noise, but my daughter is my witness that it was very soon after, maybe a week or so, that the engine made a loud, high-pitched, noise like it was distressed, but again, seeing it was my first ******, I thought that was normal since I had just bought it and it was certified. The noise continued and it was only after two church friends heard it, that I was encouraged to have it checked because it didn't sound normal. If the transmission was good when the car was sold me to, one would think it wouldn't all of a sudden go bad in approximately one week!! *********************** called me ****** and berated me for complaining to the BBB and Attorney General. He was very rude and accusatory. He said the transmission was not bad and that I should have gone to them, which I told him I did. He was extremely unprofessional, defensive and surly. I told him I found another dealer to fix my car and that I would never to business with them again. I also told him that I am going to let every media outpost I know about my experience and warn people not to do business with them, he said "that will be the best news I've had all day, thank you very much" and hung up. Is there something I can do? This is just not right. These businesses get away with this which is why they do it over and over. There should be laws around dishonest business practices. I want reparation for being inconvenienced and not having a car for over a week and it's still being worked on and I can't get a rental because either the rental places are out or I'm on a wait list.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a **** ****** from Opelika Ford back in 2019. the car is still under warranty. The Climate Control lost power, the car is constantly blowing hot air, and the passenger windows stopped working. I dropped the car for repair on *********** Since then, I stopped by every week asking if they found a resolution. Up until now, they don't have a solution to the problem. I said well, according to the manufacturer warranty, I'm allowed to a rental car until the car is fixed. I was told that they requested one for me through ********** and I should wait until I get contacted by *********** I finally, lost patient and contacted ********** and they confirmed the past Saturday that they were never contacted by the mentioned car dealership.

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/01/25) */ We put in the request for a rental through ************* **** rental portal on ********* at 8:26 AM reservation number ****** which indicates the rental was authorized and approved. At that point ********** contacts the guest as they are the one providing the rental. Perhaps at that time, ********** did not have an available rental. However the guest's accusation that as of ******* he had not had a reservation processed or requested by this dealership is false as we have the time stamped documentation to prove that. As of today ********** the **** system shows the rental status as "RESERVATION".

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