ComplaintsforAmerican Tax Service
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
First off, they charged us $800 to file mine and my husbands taxes jointly!! Never in my life have we paid that much! Second, we went to file our taxes on********* 2022. They told us we would receive our return within 2 weeks, month at the latest. ********** came around (47 days after we filed) and we had yet to receive our taxes so I looked it up on "Where's my return". That website said they had no record of our return. ********** we called them to ask about our return, come to find out our return NEVER got sent. "Luckily" that day was the last day to submit them. Since it was "Mary W******* bad" (the lady that did our taxes) they said they were going to take $200 off of our fees. I thought it should be more but Okay great! I think you should do something since you messed up. Well a couple of weeks went by and we got our FED but it was the $200 short... we tried contacting Mary every single day. Never got a response. Finally after emailing, calling, texting everyday for 6 days straight she emails me back saying that Stephanie is looking into it. They weren't sure why we didn't get it... So I gave them 4 days... never heard anything so I emailed, text, called every single day again. Finally after 10 days I get a response back. They were now claiming that they did send our return in on ***** *** but there was a "storm" that happen and took out their system causing it to show that our taxes were never submitted, pretty much saying that we would not get our $200 back. So I sent her a every long message back asking a lot of questions because none of what she is saying makes sense but most importantly asked how we were the only ones out of all her customers that the system messed up on??? It has been 8 days now and still no response!! We have been going there for years and the lady before Mary only charged us $100!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.