ComplaintsforSpiller Furniture & Mattress
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Heroes Act: the bill responds to the Covid-19 (coronavirus disease 2019) outbreak and its impact on the economy, public health, state and local governments, individuals and businesses.The consumer must be given the chance to direct the information whether they want the information about a transaction to be reported or not and l am exercising that right and requesting that (Spiller Furniture) update the delinquent payments on my account for (October 2020 through January 2022) with accommodations under the Cares Act to be updated to paid as agreed/never late due to being affected by ***** in regards to the HEROES ACT. Please see attached as it provides my request to opt of (Spiller Furniture) sharing information about my:-Account transactions -Transaction History and Credit history -Account balances and Payment History - My personal information with nonaffiliates to market their products and services to me -Information about my credit worthiness with your affiliates for your everyday business purposes -Do not allow your affiliates to use my personal information to market me Sincerely,******************************* UCC ***** All Rights ReservedBusiness response
06/26/2023
Consumer states that there is credit inaccuracies that should not have been reported due to the HEREOS Act. However, the HEREOS ACT (H.R. ****) did not pass the Senate and therefore was not enacted as law. Furthermore, none of our repeated contacts with the consumer, by phone, text and letter, mentions covid as a reason for missed payments. We have no request for accommodation made by the consumer due to a covid related issue.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.