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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took my car in for a service appointment on Monday, November 29, 21. I did not receive a call updating me of the status, so I called to check the status. I was informed that a part had been ordered, and would arrive in three days. I was informed that parts had already been removed from my car, and prepped for the arrival of the part. My car is under warranty, however; I was not given a replacement to drive ,or told that I qualified to receive a rental car until my repairs was complete. On Wednesday, December 1, I went by to check on my vehicle again, and was meet with a nasty response from **** **** concerning me coming by the dealership. Again, I was not updated concerning the vehicle's status. I spoke with *** ******, Shop Manager about ****'s " Unprofessional attitude". I also mentioned how inconvenient it was to be without my vehicle, and asked if I qualified for a replacement car under my warranty/ extended warranty terms. *** ****** told me that I qualified, but they "didn't have any cars available" . *** stated that I could only qualify for a "GMC" model car. I contacted my warranty company and they said the car didn't have to be a GMC model. The Warranty Company stated they were prepared to get a replacement (rental) if Mr.****** would send them a claim form. *** ****** called back and asked if I would like to have my car assembled back together and just drive it until the part came? I agreed to get my car back, because *** said it could be Friday, December 3, or Monday ,December 6th before the part arrived. I am due to pick my car up tomorrow,December 2 after it's reassembled. I want reimbursement for Monday through Thursday for being without transportation.
Business response
03/07/2022
Business Response /* (1000, 9, 2022/02/16) */ WE have been in contact Mr. *******, there has been reimbursement for rental or lack there of. We have also reached out to Mr. ******* in effort to exceed his expectation. This matter **** be resolved in a positive manner for our customer. Consumer Response /* (2000, 11, 2022/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I meet with the General Manager and General Sales Manager of this Business, and we were able to resolve this matter to my satisfaction.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.