ComplaintsforTS Branch Law Firm, PLLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
On May the 5th 2023 I retained the services of TS Branch law firm to assist me in getting guardianship over a special needs granddaughter of mine. I have had nothing but difficulty attempting to get a hold of her secretary or even speak to her. Nobody will return my call and I leave message after message after message and I have not heard anything from **** ******* So I have no idea what is going on with my case. And I also live out of the state of Arkansas.Business response
06/14/2024
We lost our head paralegal. It was a period of time we had no staff. We were looking for a replacement. We have since hired 2 new employees. We have spoken to *** ******* and have resolved the issue.Customer response
06/24/2024
Complaint: ********
I am rejecting this response because: I spoke with you on the 28th and 29th of May and haven't heard a word from **** ****** since. I have attempted to call and speak to her for an update and have got no return phone call
I I expect to hear from **** ****** with an update of what she has learned. I expect to be communicated with on a regular basis. I do not think that this will be resolved until the case is taken care of. Thank you. Sincerely **** *******
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.