Customer ReviewsforH2O Pools and Supplies, LLC

The owner, Victoria, has ceased communication and taken our deposit on our pool liner and cover. I have asked for a refund. We ordered in November, and our products were never delivered nor installed.

This company is being investigated by 7 on your side. Beware. https://katv.com/community/7-on-your-side/arkansas-homeowners-file-complaints-against-conway-pool-company-for-abandoning-jobs

if you are thinking of using H2O for any pool services, think again and find another company to deal with. We ordered a pool liner from them in October 2021 and we were told that we would be one of the first ones to get it installed, due to ordering so early. Come April, we are promised installation prior to Memorial Day. We had about six different dates for install, but then no call, no show, no contact at all except in response to me contacting them days after they promised to be there. Finally, they show up and start to remove the liner on the seventh try. they get about 80% of the liner removed, realized they didn't bring any poolcrete, the new liner, or even realized they were to put in a new liner did they say they'd have to come back the next day. of course, the next day comes, they don't show, the distributor didn't have the materials they needed and they'd be here on Monday. Monday was a "holiday" but she promised us they'd be here Tuesday....nothing, no contact, no show, no nothing. Wednesday I call and ask for an update as the status is unacceptable. only at midnight did the owner contact me to say "we will refund your liner". of course, this has now not occurred, they are not responding to any calls, texts, emails, and the business was closed during normal hours. Needless to say, disappointed and total lack of professionalism for a business that serves customers. I would spend my money any other place than here and ensure I never recommend them to anyone. They are not able to provide basic services, do not know how to work with customers, and totally fail to deliver on anything they will bill you for. Go elsewhere, they will be glad to deliver the services you desire and will likely meet them. Here with H2O, be prepared to be meet with failure at every step they touch.

On March 10 I ordered my pool liner. I told them that I had a pool party on the 20 of May. They promised it would be in by the 20 of May. They told me that it would be here in 21 days and they would have the pool liner installed at the middle to the end of April. The end of the third week in April my pool liner arrived at the shop. I asked them when they were able to come and put it in, they told me that it would be the end of the first of the beginning of the second week of May.i called them on Monday of the second week in May they said that they were not able to get to me because they had rain the following week and that they would get to me in the next Friday. I called Friday and the owner had said that they couldn't tell me when they would get to me, I told her that they had promised me that it would be installed by the 20 of May. She had said they will be at my house on Monday may 16. I had called her on Monday she then said they would get to me on the 17 at noon. I called the owner once again she didn't answered, but texted and said she was putting pool crete away because conway was getting rain. I texted back and asked if she was still coming out. No reply. I tried calling she blocked my phone number and will not answer any of my phone calls. Now I have paid 6000 for them to redo the bottom of my pool and put the pool liner in and know I have an pool with no work done to it. Would like someone to help and teach out and get this company to come and do the work that was paid for.