Customer ReviewsforRausch Coleman Homes, LLC

Poor business tactics. Cheap inexpensive homes Do minor warranty issues but not major. Watershed excavation incorrect flooding in my backyard. Have video, response is to pacify you.

I DO NOT recommend this builder. Materials used are sub par, contractors are sub par, workmanship is sub par. Unlike a previous post, don’t be fooled I've been in my RC home for 6 months and have regretted it since day one.Purchasing the home was a bad experience and a lot of disinformation from their sales person ,I have now opened 15 warranty claims in 6 months!! They are slow to respond with updates to make it right.It never ends. Contractors building on adjacent properties have NO respect for your personal property. Rausch Coleman will not replace diseased plants that their landscape contractor planted. My biggest mistake was not reading BBB review posts and Google review post on this builder.

I AM SOOO GLAD I READ THE REVIEWS. IT SUBSTANTIATED WHAT I FELT. THEY WERE A BAD COMPANY TO DEAL WITH AS A COMPLETELY CASH PAID CUSTOMER. REFUSING TO ALLOW ME TO BUY MY PAINT COLOR PREFERENCE OF SHERWIN WILLIAMS LILLY YELLOW... I RAN!!!!! THEIR LOSS!!!

No follow through does not hold up their end of the warranty. They will do a walk through with the customer and then say that the issues were not notated. My brand new house has more issues than the previous 10 year old house I lived in. False statements and not following up and doing their part. Bad craftsmanship and horrible customer service on the warranty side.

Closed in May 2023- Magnolia Springs, was texted asking to leave a review of all 6's. Tree in front yard died, only one on block. Trash was left all over my yard by the new construction next door, builder did nothing. Builder watered my vehicle for days (new grass next door/new build) leaving hard water spots that STILL will not come off my paint on my vehicle, not even a phone call to apologize. Builder put incorrect sized screens in my windows. I would RUN from this company and find another builder!

So many issues to list!!! Main one is roof leaking, took them 1.5 years to fix, and they used a different color so the patches look bad.

In June 2023 I bought my first home. However, my experience with Rausch Coleman Homes, particularly their project manager, Zack, in Birmingham, AL, was nothing short of a disappointment. During the final inspection, Zack resorted to unsettling tactics. He attempted to guilt-trip me by claiming his pay depended on positive survey reviews and even offered a $25 gift card as an incentive. This emotional manipulation and quasi-bribery were unprofessional and disheartening. Issues surfaced at the closing, including a poorly done yard with missing sod and serious drainage problems. Zack pledged swift resolution, but the reality was quite different. Three months later, the promised repairs remained unaddressed, forcing me to invest my own resources to salvage the situation. Promises of proper yard grading before sod installation proved false, evident in my flooded backyard after moderate to heavy rainfall. This contradicted their initial assurances. Perhaps the most egregious problem was a section of my front yard where sod was laid over concrete or a large rock, causing the original sod to die. My attempts to address these issues through warranty claims were met with silence and neglect. Zack's response took an ugly turn, with a rude and unprofessional phone call in which he criticized me for simply seeking information about my warranty claim with corporate offices located in Birmingham, AL. Adding to the frustration, Zack made unannounced visits during normal working hours, approximately two months after I filed a claim. This unprofessional behavior was deeply unfair and disregarded my schedule and personal life. Zack's lack of preparation for the VA inspection delayed the process and incurred additional costs for Rausch Coleman Homes. As a veteran, I expected better treatment during this significant life event. However, my experience with Rausch Coleman Homes and their employees, particularly Zack, has been deeply unsatisfactory and unjust.