Customer ReviewsforCrain Kia of Fort Smith

Very prompt, efficient, knowledgeable and polite. Very fast service as well.

Crain Kia always takes care of me whether it’s service or sales! We’ve had nothing but great experiences!

they should not have "trusted" in their title. i bought a vehicle 4 months ago and 2 days later the battery went bad i called them they made me feel stupid and talked down to me saying its my fault and that if i wanted to come there i could. i said you owe me a new battery for selling me a car 2 days ago and having an issue already and then mentioned if i have to drive all the way there 2 hours away they should put gas in it since its not my fault and then they were hateful and didn't want to give me a receipt i said i would like it to show when i got battery they marked price 0.00 after telling me it was almost 400.00 and said they covered it so i didn't need to see price, and i was treated with poor customer service. and now here we are again only 4 months ago and my alternator goes out and car dies and i called and they tried to say i bought as is and i said no i did not and they would not even let me take it til it was serviced and checked and they assured me everything was perfect and i said i feel i was sold a lemon and she said take it up with corporate and i can not find an email or number for main headquarters again treated poorly and like i was stupid and it was my fault. i should not have this many errors for a 2020 vehicle and not even traveled far at all for 4 months. can you help get the word out.

Great Service as always . Savanah was great to work with and answered all my concerns regarding the maintenance on my 2000 KIA Soul.

"I had the pleasure of working with Zayn when purchasing my new car, and I couldn't be happier with the experience. Zayn was incredibly knowledgeable, patient, and attentive to my needs throughout the entire process. Zayn went above and beyond to ensure that I found the perfect vehicle within my budget. His professionalism and friendly demeanor made the buying process a breeze. I highly recommend Zayn to anyone in the market for a new car. Thank you for making my car-buying experience so enjoyable!"

Bought a Kia 2024 Telluride on 4/18/24. Salesman Mike S. and Jamie C. provided excellent customer service! They were very patient and answered all our questions and worked to get us to a payment we were comfortable with. Definitely recommend!

Had my Carnivals first oil change today! Everything went great.

Brought my KIA into the dealership for an oil change, replace air and engine filters. Upon receiving the vehicle back several changes to owners preferred settings were made, and the dealership never informed of us of these changes ..for example, parking warning system was disabled, auto headlight setting was shut off, speedometer setting changed. Why were these changes made as they have nothing to do with an engine oil change.

Great experience with an easy interaction. I had a very good transaction

Zane and Justin helped make the process easy and treated us fair. Will use Crain Kia in future when purchasing another vehicle.