ComplaintsforGuardian Gutter Protection, LLC
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told that the gutters would be leveled to ensure proper drainage. One corner was left hanging low and drains over television cables. When it rains the television goes out. I called customer service in October and was told they would be out in a few weeks. It is now January and I have not heard from them.Business response
01/24/2023
I’ll get the exact dates that we returned to the homeowner’s property for “repairs” once I get confirmation from our install team that I’ve got the correct dates. We have made two previous visits after install.
Generally there is not a lot that can go wrong with gutters. If they leak, they need more sealant. If they don’t drain, they have a clogged downspout or are not pitched correctly. We have done hundreds and hundreds of jobs throughout Arkansas and this is the only homeowner that says we didn’t “finish the job”.Clearly from the photos there is a tv cable of some sorts. His complaint is that the water is running from the gutter onto the tv cable. We did not install that cable nor was it there when we installed the gutter covers (not gutters). That seems to be the issue for whomever installed the tv cable on the roof? We have explained to the homeowner that is not our doings and honestly we have no way to keep water from hitting his exposed tv cable. If there was a way for us to help we would just to have a happy customer but this is a rare situation where we really can’t do much for the homeowner to remedy his issue.
Customer response
01/28/2023
Complaint: ********
I am rejecting this response because:The television cable has been there for 15 years. They have NOT returned to do repairs. Neither my wife nor I have heard from them. Also part of the selling point was the gutter would be pitched to run to the drain spout. There is no spout at this end of the gutter system.
Sincerely,
***** *****
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Contact Information
Little Rock, AR 72223-5526
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.