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Complaint Details
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Initial Complaint
10/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have late payments from ARVEST BANK on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.
Business response
10/22/2024
Please see the attached document as Arvest Bank's response to *** ******* complaint.Initial Complaint
08/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called regarding two fees on my account. The customer service representative asked for proof that I took a picture the day of in question. (6days ago) She accused me multiple times of taking the screenshot just then while I was on the phone. However, I did not and clearly had she looked at the photo she would have seen the time difference. She would not help me and disconnected the call. She could not provide proof that I was ever negative. It shows I was not on my end. I requested proof over and over and she could not provide. Customer of 10+ years but no more!Business response
09/12/2024
Arvest Bank is in receipt of the complaint filed by ****** ****** with the Better Business Bureau on August 29, 2024, regarding fees incurred. We thank you for the opportunity to address *** ******** concerns.
We have validated *** ******** transactions and all applicable fees properly reflect our posting order. Our posting order is explained in our deposit opening agreement and is also posted on our website. When a check or electronic payment (ACH) is presented against an insufficient balance, an insufficient (NSF) fee of $17.00 is applied to each item. On August 21, 2024, and ACH for $128.00 was presented against an insufficient balance in *** ******** account, and a $17.00 fee was assessed for this transaction on August 22, 2024. On August 22, 2024, an ACH for $54.37 was presented, and a $17.00 fee was assessed for this transaction on August 23, 2024.
Arvest wants to help *** ****** avoid overdraft fees and encourages her to examine her overdraft coverage options. We offer Basic and Extended coverage, as well as the option to opt out of overdraft protection completely. Additionally, customers can set up customized text and email alerts through online banking and our app which can help manage account balances and help avoid inadvertently overdrafting their checking accounts.
If *** ****** has further questions, she may contact us directly at ***** *********
(Please see the attached document as Arvest Bank's response to *** ******** complaint. )
Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I withdrew $400 from my bank account on July 10. Arvest duplicated the transaction and took out $800. They have opened a dispute but are not giving me information updating me on the process. It has been over a week. They are now charging me several insufficient fund fees because I am overdrawn because they stole $400. This is how people can get evicted. They need to return my money they stole and all of my overdraft charges they charged me immediately. I do not have any written communication, but they have a copy of all phone conversations we have had, which have been extensive.Business response
08/10/2023
Please see the attached document as Arvest Bank's response to Ms. ****** complaint.Customer response
08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Alana ****Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Arvest keeps sending me unsolicited cards that i dont request. i cut one up in pieces and mailed it back stating my lack of interest and they sent another. i will not be responsible when the next card is misdelivered to someone who will end up using it or when they lie and claim i used it. I never activate the cards they send. im not interested in their offers and want them to stop sending me these cards. the cards even have i.d. numbers. they seem desperate to put me in a potentially fraudulant situation. They should lose my address and phone number if they have it too.Business response
06/21/2022
We have reviewed Mr. ******* concerns about receiving mail from Arvest Premier Solutions and appreciate the opportunity to respond.
We have accommodated Mr. ******* request to be removed from mailings from Arvest Premier Solutions.
If Mr. ******* has any further questions or concerns, he may contact Arvest Premier Solutions Loan Advisor line at ***************
Sincerely,
Arvest BankInitial Complaint
04/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Thousands of dollars of fraud transactions were charged to my Arvest Bank Credit Card between March 31 and April 1, 2022. I have made numerous calls to Arvest Bank Credit Card's Fraud and Dispute Departments to report the fraud charges. Two of the fraud charges (over $1,000) remain on my account. Arvest Bank Credit Card refuses to issue a temporary dispute credit on the account. I need both of these transactions removed/credited from my account before my billing cycle turns over on April 24 so I do not owe these fraud charges nor owe interest on these since I always pay my credit card bill in full and cannot pay for an extra over $1,000 in fraud charges I did not place on the card. Arvest Bank has begun to erode my confidence in their financial institution to where I may need to seek a new credit card and/or financial institution for deposits in the event this is not resolved. Arvest Bank continues to allow the financial information on my credit cards to become compromised, and I am getting tired of needing to continue dealing with the rampant fraud charges that continue to plague Arvest Bank Credit Cards.Business response
04/18/2022
Business Response /* (1000, 7, 2022/04/18) */ Please see the attached document as Arvest Bank's response to ********* ******'s complaint. Consumer Response /* (2000, 9, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The credits have successfully been applied to my Arvest Bank Credit Card account, and my issue is resolved. Thank you for resolving this issue.
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Get a QuoteCustomer Complaints Summary
31 total complaints in the last 3 years.
12 complaints closed in the last 12 months.