ComplaintsforSuperior Ford, Inc.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The included paperwork will give info about date and nature of loan. The salesman parked the car in the dark so a dent looked like it was supposed to be there. ****** told me under no uncertain terms I would get that fixed with the sale as well as getting another key fob and a key code for the door. ****** also said it had been through a 20 ??? Point car check with no verification of that when asked. I was charged 3000+$ for a bumper to bumper warranty that was solid avoided the desk and taken back before I could read it. I did not get a copy if this either when asked. When asked for the papers I signed **** the finance said sure and printed them but did not include them with the folder I received that night. One piece of paper was in that folder so that I could get insurance tomorrow as I had one day to get it. I was given no lender name it contact info when asked just look it up. I was then left in the dark in the parking lot to transfer items from vehicles at 9 at night. Later when I called back to talk to a manager *******, I was given **** to talk with again. He said “ listen we worked hard to get you a loan for a car ,(which was supposed to be approved before I even went to see the car), if you want those things from a high priced sale you need to get those agreements in writing.” I replied that “ I thought most people were honest like I am and a handshake and word meant something and it was written in the paperwork. I also was told that it was in the papers that would be signed that night. I’ve attempted several times to call and talk to the manager who is never there after my first call when he transferred me to ****. My requests are only what was told I would receive with the car sale. A key code for the door, programmed key fob, point check and bumper to bumper warranty. ( which I was told was not an option when asked). The back dent fixed and a paper car manual.

  Business response

  09/13/2024

  Good Morning, ******** Thank you for reaching out, we appreciate your feedback. Looking at the nature of your most recent purchase from us, the deal did take place in the evening which can make it difficult to identify imperfections on the vehicle. Additionally, we don't have specific written records stating that additional services were promised at the time of delivery. That being said, I spoke to our Sales Manager and he is in contact with someone regarding the repair of your body work and has agreed to cut a second key. While a time has not yet been scheduled for the cutting of the second key, it sounds like you have time scheduled on Thursday to work on the body of your vehicle. Finally, I spoke to the team and you purchased a Premium Care Warranty. When you are setting up time to have your second key cut, please also plan to pick up some details of your warranty so you have the information needed in regards to your coverage. If you need anything else in the meantime, please don't hesitate to reach out!

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