ComplaintsforX-Marks The Spot Laundry Coin Op
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 8-17-23 my daughter and I attempted to do our laundry at this laundry mat. The coin machine took our $20 and only gave us $9 in change back. The only way to contact them for a refund is to go to laundryrefund.com. Which is a ****** form. I sent them the request on 8-17-23 and got no response. On **** I sent them another request and still no answer. I'm starting to question if it's a legitimate business. Anyways I would like yall to resolve the problemBusiness response
08/30/2023
I've contacted the customer, apologized for any inconvenience and refunded them.Customer response
08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************************************************************, ** 72301
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.