ComplaintsforApache Junction Health Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To begin with, this facility is responsible for transportation to and from appointments. They sent me to an appointment without needed supplies for a dressing change(wound vac) or charger for my wound vac. The important appointment had to be rescheduled from Thursday to Monday. I should also mention that my dressing is required to be changed every Monday and Thursday due to infection. They were provided with appointment cards for rescheduled appointment and upcoming appointments to get on their schedule. There was a total of 3 appointments that needed to be scheduled for Monday and 2 Thursday. On Friday, the appointments were still not on the board. We questioned them all weekend and kept getting we will check into it we were also told that there was a good chance they could not arrange transportation because it was too close to the date. We made them aware that they had the appointment cards in the folder they sent to the appointment that had the doctors updated orders. Come Sunday, my granddaughter asked about the transportation again and was asked by the nurse, if she could come pick me up. At this point we had no choice because I NEEDED the dressing changed or could get infected. Monday I went to appointment and later in the evening at 5pm the scheduler came in to talk to my granddaughter about transporting me again because they didnt have any spaces for my appt. This is absolutely ridiculous. She told me lets cross our fingers and hope someone gets discharged and opens up a space for youBusiness response
10/13/2022
We are sorry for your negative experience regarding the transportation to your medical appointments.
The insurance provider sets your transportation and medical supplies. Your doctors update your treatment orders and Apache Junction Health Center nursing staff follows the orders.
We understand that dealing with multiple healthcare providers can be challenging and confusing at times.
Apache junction Health Center values our patient's input as well as the family's concerns. Please feel free to reach out to us at any time to further clarify any areas of care where we can assist you.
Sincerely,
***** "***" ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.