ComplaintsforSoul Survivors Animal Rescue
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Complaint Details
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Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 2, 2022, I visited Rescued Souls of the Rez to meet a litter of puppies that were advertised on their ******** site. On that day, I left a $150 deposit for one of the puppies named Kailey. At the time of the visit, the puppies had an upper respiratory infection. I discussed the importance of knowing their treatment is complete and successful before bringing the puppy home since I have other dogs at home. I asked for the vet information and records five times. Communication lead to them saying that they would email the records but did not give a timeline or communicate their preference for process. Based on our discussions and my inquiries of the vet information to be delivered so I could proceed with setting up vet appointments, it was assumed they would send the records soon after they said they would email them. The organization canceled my contract after refusing to provide the information I was asking for. They said they would Zelle me the deposit back but they misspelled my name on the transaction so it did not go through. I informed them of this and that until a deposit is received, I am still under contract for the puppy. I am fine with a procedure of receiving vet records at the time of pickup - this process was never communicated to me. I would like a resolution of bringing Kailey, the puppy I am contracted to adopt, home. If they are not willing to do this then the deposit needs to be refunded for my contract to be canceled.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.