ComplaintsforCharlotte Tilbury
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order number: ******* Date of order: 21 May 2023 Order total: $382.50 I placed this order online and had it delivered to my address. I have never had delivery problems. It was marked delivered at 11:13 am on May 26, 2023, by USPS.It was not delivered to me. It was erroneously marked as delivered and i contacted my local post office, who did not really help. I then contacted **************** for ******************** T. and they said because the tracking shows it was delivered, there is nothing they can do. How? How is that possible. They must have insurance or something. I through my package would be protected, as i ordered a large order ( for the first time ever from this company)They are refusing to replace or refund. They ignore my emails. I have also reached out to their CEO on Linkedin and attempted to email him. at this point, i do not even want the makeup. I will never shop at this company again and will warn everyone else. DO NOT BUY FROM HERE.Refund me. That is all.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.