Customer ReviewsforCareWise

What a scam. They tell you a price $5000to $6,000 more than what the dealer will actually get you when you!!!

Perhaps you had dealings with Carwise? Unfortunately, it's not the first time we've received a review for this unrelated company. Please remove

I did not have a good expereince with CareWise. A different person contacted me each time via email, leaving me uncertain who was my point of contact. I wasn't given a lot of options to choose from. Ultimately I did my own research and picked my own place. I asked them to make the appointment because they promised help with the move. That help was to give me the name and number of a private mover who I paid for. A Place for Mom was more honest about what they provide and did a lot more work on my behalf.

*******,Thank you for this review. While its disappointing that you are not satisfied with the service of CareWise, we appreciate this feedback as it allows us to look and see if you received the same service level as other CareWise clients and if there are areas where we can improve our process. You make a couple of points and I would like to address each one."A different person contacted me each time via email, leaving me uncertain who was my point of contact"I appreciate you pointing this out. CareWise started as a husband and wife, mom and pop agency and has since grown to over 12 people. We are proud of that achievement, but also the first to acknowledge that there have been some bumps along the way.One of the bumps weve experienced is streamlined communication and accountability when helping the client is a team effort, generally there are 4-5 CareWise employees working on each client placement. Each client has a singular point of contact by phone, our customer relationship manager. Each client has a community liaison who works closely with our medical referral partners, communicates with the clients care team and conducts in-person assessments when necessary. There is also the back office that is reaching out to care facilities, scheduling tours, assisting with benefits, etc.In your case, the system failed. The community liaison wanted to take a more personal approach, did not assign a customer relationship manager and took on that role themselves. Prior to the start of the new year, we corrected that issue and created a bright red line that this is to not happen and that all clients must be assigned a customer relationship manager.Additionally, in your case, I do see several notes in our system regarding communication difficulties. In particular, it seems our community liaison had difficulties reaching you and I see where they tasked other employees to assist in reaching you. This seems to explain the multiple points of contact and the confusion as to who your primary point of contact was. I apologize for this failure in communication. Prior to this complaint we made stressed that we would be enforcing our policy on customer communications for fear there would be an experience like this and it's unfortunate you had this experience."I wasn't given a lot of options to choose from. Ultimately I did my own research and picked my own place."CareWise is not a directory service like some other Agencies we do not simply send your information our to numerous care facilities and provide you with a call list. Each client report is curated from:Facilities with availability Facilities in the clients desired geographic area Facilities that can work with the client budget/payor source Facilities that can meet the clients care needs/wants This process was followed and the two options presented met all the required criteria. Most of the time, clients are presented with **** options. However, if there are complex physical or mental care needs many facilities will readily admit they cannot meet the care needs or price those care needs outside of the client budget. This was the case here.The facility you selected for your mother, and moved her into December 28th 2022, was presented to you by CareWise and the facility represented to us that they were not contacted by you or another agency prior to receiving the referral from CareWise. This may or may not be inaccurate information, but it is the information relayed to CareWise."I asked them to make the appointment because they promised help with the move. That help was to give me the name and number of a private mover who I paid for. A Place for Mom was more honest about what they provide and did a lot more work on my behalf."Scope of services and comparison to APFM seem to be contorted together here, so Ill address both separately. If a CareWise employee represented that we are or offer a moving service, that would be incredibly deceptive and we would take immediate action to terminate that employee. On our website and all printed marketing materials moving services falls under ******************** Referrals. At no time has the company tried to represent our services as anything other than what they arewe assist clients referred to us by their medical providers in finding care. We narrow down options from the **** licensed facilities in AZ down to the 1 that is a best fit and provide a number of supportive services along the way to facilitate that goal.In providing you with contact information for a local mover, we operated at the level that we represent in regards to moving services. You mention you paid for the moving service, so I would presume you found the company referred to you to be satisfactory. If there was unintended confusion about our scope of services I apologize.In regards to the comparison with APFM being more honest and doing a lot more work on your behalf. I will say this, in 5 years, this is our only negative review after helping thousands of ******* residents find the care they need. A ****** search will yield a mountain of negative reviews of APFM specific to their honesty and level of service provided. In fact, we started this company with the explicit intent of being a vastly superior service to APFM, so this comment does sting.It is disheartening that you found working with CareWise to be a negative experience because our services are designed to make to support the family and/or representatives of our clients just as much as they are to find the best care options, but I do appreciate the feedback and will share this with our team with the hope that we can learn from the experience and provide an even better experience to CareWise clients going forward.I wish you and your family the best and if there is anymore feedback you'd like to provide or assistance we can provide, inside the scope of our services, please call me at ************

I contacted one of the carewise representative and asked them to make an appointment at two places. One of them was where I ended up choosing. I made the appointment thru carewise only because I wanted the promised help with moving. Didn't get it! Missed appointment is a lie--I checked my email (spam/deleted/inbox) and never even got notified. Suggest you check the original email and not rely on a copy provided by the employee.

I recently had an urgent need to find an assisted-living solution for my dad. Having little experience in this area personally, the CareWise team proved to be an invaluable resource for me. ********* responded to my initial inquiry immediately and took the time to ask questions and actively listen to understand exactly what level of care was needed, his budget, required amenities, etc. She is very knowledgeable and provided options right away and then set up tours to facilities. Her team (shout out to *****) provided me with support throughout the process. It is clear that the CareWise team are passionate about what they do and I highly recommend their services with a +5 star rating!

*****, Thank you for the awesome review. It was a pleasure to be able to serve.

CareWise was an excellent service and resource that quickly provided several locations that could accommodate respite care for my father. I highly recommend CareWise and ********* and ***** were the best! They responded quickly and compassionately.

*******,Thank you for your recommendation. ***** is a relatively new addition to the team, so she will be quite pleased to hear your positive review of her service. Thank you!

Thank you for your recent service in locating an assisted living facility for my father. ******* and ********* at CareWise helped our family with the necessary paperwork for the facility and paperwork needed for the VA. They are caring individuals and provide efficient services. I would highly recommend their services to anyone with the challenging task of finding an assisted living for their loved ones. You will be in good hands with CareWise Services.

*******, thank you for the kind words. It was our honor to be able to assist you in navigating a difficult process and to help your father access the benefits he earned in service to us all.Please don't hesitate to reach out should you need any assistance or guidance, big or small.