Customer ReviewsforJoe's Auto Service Centers LLC

I took my truck to get it fixed on 03/22/24 around 2:30 pm at Joe's auto on Avondale my brake pedal was going down every time I brake, so I tough it was the booster pump .I asked the guy in the front office to make sure to do a inspection before he goes and installs the booster pump ,so he offered me to do a diagnostic, he said it will take a couple of hours so I said I will wait because I don't have a ride home and I need the truck to get to work . So not even ************************************************************************************** $1258.71 stupid me not thinking about that diagnostic that he never did and charge for it I got a ride home he said that my truck was going to be ready before they closed he calls me and tells me that my truck is not ready I told him that I need it the truck to get to work he said he will call me back he never did they lock my truck I didn't go to work I had to rent a car I went to get the truck on Monday is I was leaving the shop he made a comment All it needed was a adjustment on a rod ******* sure I just pay all that money for some parts that I didn't need it he dropped my driver's side glass he calls me and tells me that I need I new motor for my window I been driving my truck with the missing switch for 2 years and ever anything happen and I got proof he took it a part not onlyy driver's side panel but the passenger side too now I got to broken door panels and my window on the passenger side don't work I am not asking for anything free I am paying $1258.71 plus I got to fix the windows and my brakes don't work wen I went to pick up the truck on Monday morning I was driving out of the shop and there was no brakes on my truck wen I went to brake for a stop it didn't stop I almost got in a accident he didn't care he gives back my truck knowing that its not fix I have witnesses that I almost hit with my truck he doesn't care I wish I would have been in a accident so that he.really pay for riping people like that i.n s c

Hello *****; We're sorry to hear that there's been an issue of any kind with your services. Your commentary here is the first description whatsoever of your issues to us, where as typically a normal first course of action would be to have returned to see **** at the service location and asked him to recheck all of the work. It should be no surprise that the technicians at our repair facility can do much more to help you than the BBB or anyone on the internet can, however letting us know in an appropriate way is key to that. Given that your original concern was on 3/22 and the date is now 4/17, it's safe to say ample time has been available to talk to us about that first. We will be investigating the situation and contacting you, in which the only way we can help you is if you answer our contact and cooperate with us in resolving the situation. We will speak soon - Joe's Auto Management