ComplaintsforVenair Heating And Air Conditioning, LLC
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In December 2022 I bought 4 air conditioning units from this company. They should have 10 year warranty. My air conditioner went out and have been trying to get someone to come out and look at it. I am 78 years old and this is Tucson in the middle of summer. I had an appointment for Ernie to come out then got a call that his car was broken and for me to call someone else. What in the world am I supposed to do with that information? I expect this company to live up to their expectations. No one is answering the phone at the listed phone number. If I have to call another technician what doe that mean? How will the parts be warranted? This is elderly abuse.Business response
07/08/2024
Hello and thank you for contacting me, This it’s my first communication with this customer one of my business partners Ernesto Reyes was assisting this customer “his labor warranty it’s expired”. Compressor and parts are under manufacturing company.
Our Tucson branch was having difficulties with his truck and they explain this customer about the time frame to assist him also he provide him the correct information that any licensed contractor can assist him in case we are not available to assist him immediately.
We as a HVAC contractor understand his age and concerns, providing him the information to solve the problem my technician will be giving him a call and offering him his services as soonest it’s possible for him
thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.