ComplaintsforAware Owner LLC

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our home suffered storm damage back in July, being an eldery couple we were unclear what we needed to do. One of my cleaning clients recommended we call a public adjustor to coordinate with our insurance company. So we contacted ********* at Aware Owner LLC in ****. They had a representative come to our home 15 minutes after we called. We live in ***** ** in the blue hills, we were quite impressed and surprised how quickly he was able to arrive. We signed with them and the negotiated with our insurance company we were told that if we used their preferred contractor that it would be at zero cost to us for their service. They preferred contractor operates out of the same address and suite we later found out. Rapid Response, we signed the contracts back in September, the project was delayed and not started until December. After multiple issues and incomplete work they are no longer returning our phone calls but have somehow cashed the checks that were written from State Farm to them and my husband without his consent. Our home has been left with unfinished repairs that we are now forced to try and find solutions for though we are on fixed income and both disabled. It's disappointing that we trusted someone who claims to have a license however they do not abide by what they tell you. I'm attaching a zip file of all my communication and pictures. Our consolidate file is larger than your upload please contact us for the full file.

  

  Business response

  04/13/2022

  I have read and reviewed the complaint and I disagree 100% with what ************************* (Client) has stated.
  The fact of the matter is the construction project was managed with precision and close communication was maintained with Client.
  As for the scope of repairs that were made to her home, prior to construction our office executed with client a construction agreement along with a detailed construction checklist, both of which were signed by the client. It should be noted all of the items listed on the checklist were agreed upon items to repair with her insurance carrier and were completed by our company.
  After construction was completed we went to the client's property to check construction quality and all the repairs. Client is ultimately happy with the repairs and the representation. As a matter of fact Aware Owner is currently working for the client to continue the representation on additional items on the property. We believe this has all been resolved and should be removed. 

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