Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took car in because of engine check light. So it would go through emissions. Light came back on. So took it back. Charge me again. Before I got to emissions again it came on. Took it back again to *******. And they wanted me to wait 5 hours.Still can't get my emmissions completed..
Business response
03/11/2024
************** came in last week due to her vehicle check engine light being on. It is a bad egr valve. She had that replaced along with other items ( heater hoses ) back in 6/30/23. I told her last week i
will order the new egr valve and warranty it out ( both part and labor are within 12/12 warr ). The new part will be in on Tuesday ( 12 Mar ). I told her that i would call her when the part is in. It puzzles me
about the amount she claims. The egr repair portion of last years bill was around $ 400. The BBB email you sent has that invoice. Don't know how to help her other than what i did. Thanks
, *******************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.