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Complaint Details
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Initial Complaint
01/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 01/25/2023, after being advised thru the BBB that Archer Motorsports as a "goodwill effort to resolve my complaint; Archer would be willing to refund the overcharge of $80.00 and that I could come in at my convenience, sign a release, and receive a refund check in the amount of $80.00. I signed the release and received the check. On that same date, I deposited the refund check into my bank account. On the 28th of January my bank advised me that the Archer refund check, in the amount of $80.00, was charged back to my account and I was being charged a $15.00 service fee.I want the refund in the amount of $80.00 and the bank service fee of $15.00, for a total amount of $95.00 to be paid to me in CERTIFIED FUNDS. If they refuse, I will go to the Az Attorney General for the bac check.
Business response
02/01/2023
The customer may contact the store at any time to resolve issues like this. We went ahead and made out a Money Order for the refund. The customer can pick it up any time. Tell us why here...Customer response
02/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
On 01/31/23 I received a call from **** at Archer Bikes advising that I could come to the shop and pick up a money order in the amount of $95.00 to replace the check which was returned by his bank. This money order also included the $15.00 service fee charged to me by my bank for his returned item. I consider the complaint closed.Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Please refer to the attached pages for complaint details and copies of paperwork received.In summary:I hereby request the Better Business Bureaus office to investigate my concerns stated herein, and assist me with a refund of $178.99 for the disputed items summarized below.-$4.99 overcharge for brake rotor on 2021 bike -$40 charge for brake fluid bleed on 2019 bike -$24 overcharge for labor to service ***************** on 2021 bike -$110 overcharge for service on the Lefty fork on 2019 bike -Total of the above four items is $178.99 Thank you for your attention to this matter and for your assistance in resolving my disputes with Archers Bikes in ******** *******.Business response
12/20/2022
Archer's Bikes has recieved the complaint and are examining the requests. A formal response will follow.Customer response
12/20/2022
I received the business' response that Archer's Bikes is reviewing my complaint and will submit a formal response once completed. The complaint is still in open status.Business response
12/22/2022
The customer has been notified that a check in the amount of $178.99, in full satisfaction of the customer refund request, is at the front desk. He may pick up the check, after signing a release, at any time.Customer response
12/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.