ComplaintsforEnvision Apartments
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I moved out of my apartment in July. They inspected my apartment. The Assistant Manager was still working it when the accounting department filled it. So then I had to wait for them to fix their mistake. They sent me to collections and shouldn't have. Then I was told I should be getting a refund of 51 dollars and change. I still have not recieved anything. I did speak with The assistant manager on several occasions. She told me she would speak with accounting. She did everything in her power to try to help. It is the accounting department that has dropped the ball. I am over trying to email and call, because the issue isn't with the management. It is with the accounting department.Business response
11/07/2023
To Whom It May ***************** are addressing the above concern with our accounting team in *****. I understand that she has been waiting for some time. With each reissue of the check the time frame re-beings to ***** business days. We are trying to get this check expedited as soon as possible.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.