ComplaintsforParras Custom Works
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This individual nor his company are listed on the Arizona ROC nor is registered with the BBB of Arizona, has a website or any online contact info. The license number he provided is fraudulent. Initially were satisfied with the work. Fast forward 8 months and our perforated screen on our front door began to show signs of rust. It took some effort to make contact. Jorge the owner came out to look at the screen and immediately he began placing blame on us, our dog, the pest control companies, etc for the damage. He spoke negatively about other customers and said that he is tired of customers wanting him to repair his work for free before we even discussed cost, warranty etc. He proceeded to take sandpaper to one of the spots and made it much worse so he agreed to repair it at no charge. When he returned with the screen all he had done was remove the original silver coloring and we were left with a dull and splotchy darker gray screen not at all like the original he removed. We have been trying to get him to finish the screen back to its original silver coloring as it was when he took it to repair with no luck. He has been stringing us along for over 4 months now. We have sent multiple texts asking him to come pick up the screen to make it right and his responses are he’ll be there and then doesn’t show up, much of the time he doesn’t respond at all and if he does respond he says he’ll be here next week or another day and never shows. He lastly responded in text becoming accusatory and demanding we provide him in writing we take complete responsibility for the screen he repaired as fixed as it was our problem before he comes to get it to return it to its original silver color and would be charging us. Jorge with Parra’s Custom Works has been rude, unreliable, doesn’t stand behind his work, offers no warranty, belittles customers, speaks negatively about other customers, constant accusations and is unprofessional. We must pay $550 to another contractor to repair mess.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.