ComplaintsforPayees Plus Inc
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Complaint Details
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Initial Complaint
02/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been a client for over 15 years, they were great in the beginning always had my disability payment on time but for this last year they do not send my monthly payments, I call numerous times they do not return my calls or say they called when they haven't and still no payments. Those payments are what I survive on each month. I'm sure I'm not the only one they are doing this to. May case manager had to call and threaten to contact social security to file a complaint and they sent one payment now into the following month I request my check and we are back to not sending payments nor returning my calls. Also I've requested a ledger for over 3 years and have never received that either.Initial Complaint
12/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This is a social security payee business, responsible for helping handicapped people to be responsible with social security income. I have been their client since 2008. The first five years they did a good job, but since then every year I get less and less contact and my financial condition deteriorates. In 2008 the company decided that I could have $100/week for all of my personal needs. I have requested dozens of times that I need more because of inflation and I have dreams that I want for my life. I have been their client for 14 years, social security has given at least 10 separate raises and inflation is through the roof, yet I am still only getting $100/week for my all my personal needs - including food, clothes, everything. Clients are supposed to be informed about where their money is being spent by requesting ledgers, a report of their finances. I have been requesting one for the last three or four YEARS, and have received not one report or ledger in that time. Two years ago I moved out of an apartment and the place was in fine shape considering I lived there for eight years. The landlord had a bad reputation and told me that he charged me for an all new kitchen and appliances - it all worked fine when I left - and Payees Plus paid him. I could not get a ledger, and I felt like a victim.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.