Customer ReviewsforRestoration Solutions By Elite

When *** the owner came to our home to look at the damages he was very understanding that this was an issuance claim and that he would be getting paid from them. Not a problem we do this all the time he also stated that this kind of work would be anywhere from 35-50k.First we were made to pay for the dumpsters being used for the project that costs ** 4k out of pocket. He gave me less the 24 hours to find a place to get the dumpster. Then didnt show up the day he was coming. The crew that showed up were very polite and professional. But then the bill came and it was over $75k plus the 4k we paid for dumpsters. We were floored! Price gouging for sure. Then before we even had all paperwork submitted to the insurance company and way before it was even due the harassing text emails and calls started. At one point *** text me at 130am asking where his money was. Threatening to take me to court. And did my insurance company take longer than expected to pay him. Yes! But I tried to communicate with him every week where they were in the process and why it was being held up.I would never use them ago or recommend them to anyone (even if I hated them)

Thank you for sharing your feedback regarding your experience with our company. We value customer satisfaction and would like to address your concerns professionally to resolve the issue.

We apologize for any miscommunication or inconvenience you experienced during the handling of your insurance claim. Our intention was to provide a smooth and efficient process, and we regret any delays or misunderstandings that occurred.

Regarding the initial estimate provided, we understand there was a discrepancy between the estimated cost and the final bill. More work was uncovered with progression. We acknowledge this and assure you that it was not our intention to engage in price gouging in-fact we used industry standard pricing a software called Xactimate which dictates the pricing per insurance companies pricing guidelines. We apologize for any distress or confusion this *** have caused. We take responsibility for the lack of clarity in our communication and will work to prevent similar discrepancies in the future.

We also apologize for the scheduling issues with the dumpster and the missed appointment. During a period of high demand, coinciding with numerous hurricane-related incidents, our company was faced with a significant influx of projects. We understand that this resulted in delays and difficulties in promptly completing certain projects, including yours. We understand the frustration this must have caused you, and we apologize for any inconvenience or stress it *** have caused.

Regarding the communication after the work was completed, we deeply regret any  late messages that you received, I am sure there was some kind of connection issue that *** have allowed the text to go through at a later time when connection was made. We sincerely apologize for any distress caused by this. We understand the importance of effective communication and will take steps to prevent such incidents from happening again.

Regarding the payment delay from your carrier, we appreciate your efforts to keep ** informed about the progress. We understand these delays were beyond your control, and we regret any inconvenience they *** have caused. We appreciate your patience throughout the process, and we will use this experience to improve our interactions with insurance companies.

We value your feedback and see it as an opportunity to improve our services. We would like to rectify the situation and find a resolution that satisfies your concerns. Please contact **, and we will do everything we can to address your specific issues.

Thank you for bringing these matters to our attention. We are committed to providing excellent service and ensuring customer satisfaction. We hope you will reconsider your review and give us the chance to make things right.

I had a great experience with RS! They were incredibly helpful during a very hard time of need, and were professional, experienced, and informative. *** had no problem explaining the parts of his contracts several times due to my inability to keep up, but his patience was incredibly appreciated. For the price, you are getting what you are paying for. Their team does a very thorough job of taking care of water damage and offers special care services for your home goods. Their pack out process was great and they took care of everything. We seriously had no worries on our end as homeowners about our belongings. Everything was accounted for a professional packed away from what we can tell. I DO recommend this company. Not once was I lied to, lead to believe something false, misguided by price, treated poorly or taken advantage of. RS stayed with me until the job was FULLY complete, and still send notes and email checking on the status of my family. A great company. I certainly do recommend REstoration Solutions!

Thank you for taking the time to share your positive experience with RS (Restoration Solutions). We greatly appreciate your kind words and are delighted to hear that we were able to provide you with the assistance you needed during a difficult time.
At RS, we strive to maintain a high level of professionalism, experience, and expertise in our services. It's wonderful to know that our team members, especially ***, were patient and informative while explaining the details of our contracts. We believe in clear communication and ensuring that our clients fully understand the processes involved.
We take pride in offering thorough water damage restoration services and special care for your home goods. Our pack-out process is designed to alleviate any worries or concerns you may have as homeowners, ensuring that your belongings are carefully accounted for and professionally packed away. We are dedicated to going above and beyond to provide exceptional service and peace of mind.
It is gratifying to hear that you felt supported throughout the entire restoration process. Our commitment to our clients extends beyond the completion of the job, and we appreciate that you noticed our continued efforts to check on the well-being of your family. Your satisfaction and trust are of utmost importance to **.
Thank you for recommending RS to others. We genuinely value your endorsement, and it means a lot to our team. We will continue to work diligently to uphold the standards that have earned ** your trust.
If you have any further feedback or require any additional assistance, please do not hesitate to reach out. We are always here to help