190 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Robin M
5 stars10/10/2024
**** and his team communicated with us every step of the way. They made sure we understood the process. Were very happy with the finished product. ***** and *****Review from Ernie W
1 star09/25/2024
Spent 70 + k on 2 bath rooms .It has been over 6 months.Still not completed. Local rebath out of business .***** has not solved issues.Very sad .Review from Chris V
5 stars09/21/2024
Rebath did a fantastic job. I love love love my new bathroom. They were very efficient, kind, kept everything cleaned up, and explained everything perfectly as well as asked if we had questions.Re-Bath LLC Response
09/23/2024
Thank you so much for taking the time to leave us your review. Were thrilled to hear how much you love your new bathroom. Our team always strives to provide efficient and thoughtful service, so its wonderful to know you had such a positive experience. If you ever have any more questions, dont hesitate to reach out. Enjoy your beautiful new space!Review from Lillian H
1 star09/12/2024
Still not completed due to multiple errors. The entire experience has and still is a NIGHTMARE!!!!! There is not enough space to tell you the horrorsRe-Bath LLC Response
09/13/2024
Hi *******, thank you for sharing your feedback. Wed appreciate the opportunity to learn more about your experience and resolve the concerns you've raised. Please contact our customer service team at ************, and well work to make things right.Review from Sheryl B
5 stars07/18/2024
The ReBath representative, *******, came fully prepared with examples and gave us great ideas on materials and finishes for out bath and powder room remodels. The ReBath estimate was the most complete and reasonable one we received from the four companies who scheduled estimates with us. The two installers were great! The job was done when promised, only took two days, and we were very pleased with the results. We would highly recommend them to family and friends and anyone looking for a professional bath remodel!Re-Bath LLC Response
08/15/2024
******, thank you so much for your kind words and detailed feedback! We're thrilled to hear that ******* and the team exceeded your expectations and that you were pleased with the ideas, materials, and overall process. Our goal is to make every remodel as smooth and satisfying as possible, so knowing that the estimate was thorough and the installation was timely means a lot to us. We appreciate your recommendation and are glad youre happy with the results. If you need anything else or have any more projects in the future, dont hesitate to reach out!Review from Marcy K
5 stars07/12/2024
Love love love my new bathroom. I was amazed at how fast it was done. ****** was super awesome.Re-Bath LLC Response
07/16/2024
*****, we're delighted to hear that you love your new bathroom and that ****** made the experience even better. We pride ourselves on efficient service, and we're glad to know we exceeded your expectations. Enjoy your new space!Review from Marita M
5 stars07/09/2024
Re-Bath did a great job on our Shower Remodel!The workmanship by the Installers was excellent!They arrived on time, cleaned up every day.We now have a beautiful new Shower.Thank you Re-Bath, we can highly recommend you!Re-Bath LLC Response
07/16/2024
******, thank you for your wonderful review! We're thrilled to hear that you are pleased with your new shower and the workmanship of our installers. It's great to know they arrived on time and maintained a clean workspace each day. Your recommendation means a lot to us. Enjoy your beautiful new shower!Review from David W
4 stars07/04/2024
Installers were very good. Did a great job. I do have a concern with the teak fold down seat however. After a couple of months, we began to see dark brown stains on the shower wall and floor directly below the teak seat. Called the sales rep and described the concern. Was assured that this concern had never been seen before and he would look into this right away. After no response for a month or so, I decided to pull the two teak planks from against the shower wall and check it out for myself. A hammer and a little time and they came out. Discovered that the back side of these two teak boards were covered in mold and looked quite disgusting. I let them dry out for a few days after cleaning with bleach and hot soapy water. I then sanded them down to remove the remaining unsightly remains of the moldy area. I then used good quality teak oil and applied as per the directions. Reinstalled and has the same concern once again. Once again, used bleach and sanded. They are currently in my garage, drying completely. In another couple of months I will attempt to use outdoor polyurethane to seal them. If this works out ok, I will then reinstall them in the seat. If not, I am considering PVC, as the two boards are against the wall and will not be load bearing when using the seat. Still no reply from the sales rep. ** really wanted the teak seat. Now, not so much, and the seat was not inexpensive. The strange thing is the other two boards are absolutely fine. No clue. Otherwise, enjoying our new bath very much.Re-Bath LLC Response
07/16/2024
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience and the lack of follow-up from our sales representative. We're glad to hear that you are otherwise enjoying your new bath. We understand your frustration with the teak seat issue and appreciate the detailed steps youve taken to address it. Our team will reach out to you immediately to resolve this matter to your satisfaction. Thank you for your patience and understanding.Review from James D
5 stars07/03/2024
I am really enjoying my new bathroom. I now have a shower with safety bars with nice grips to keep me safe. The floor is non-slip. I added a large medicine cabinet that is giving me enough storage for all my needs. The process of picking items was carefully guided and explained. It's so nice to have a modern looking bathroom with items my wife and I chose. The craftspeople who did the work were professional, polite, and were very helpful when I needed to decide where the safety bars, towel bar, etc went. This was a very nice experience. I am very impressed by how clean the bathroom and all work areas were left. I will have my other bathroom completed by ReBath as well.Re-Bath LLC Response
07/08/2024
*****, thank you for your kind review; we are happy to pass along your comments to the team. We enjoyed working with you during the design process and throughout your installation. Thank you for trusting Re-Bath to turn your bathroom into a more beautiful and functional space.Review from Joseph L
1 star06/30/2024
A *****-in-a-truck would be way cheaper but I went with what I thought would be higher quality customer service and workmanship. I felt like I got neither. Bad measuring, wrong color, wrong door, representative seemed to lack in product knowledge and no follow up when I complained. 1 star because every person was nice.Re-Bath LLC Response
07/08/2024
******, thank you for taking the time to leave us your honest feedback. We strive for 100% satisfaction, and it is discouraging to hear that this was not the case. Falling short of meeting your expectations is not to the standards we strive to achieve. Please call us if there is anything else we can do for you. Thank you again for providing this information so we can improve upon our services.
Customer Review Rating
Average of 190 Customer Reviews
Contact Information
426 N 44th St Ste 410
Phoenix, AZ 85008-7696
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.