Customer ReviewsforSuper Star Car Wash

Super Star car wash very, very dishonest company. They continue to charge my account $25 a month even though I canceled the subscription. To make matters worse they charged $14.95 to cancel the subscription and it's not canceled. I haven't received any emails for an explanation or refund.

Our apologies for the confusion. Super Star Car Wash does not charge for canceling an account. It has come to our attention that there is a vendor, not affiliated with Super Star Car Wash that charges a fee for that service. Customers can cancel an account at no charge by simply going to the official Super Star Car Wash website or by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at ****************************** We look forward to hearing from you!

When I started here I loved it, the people were great and the job was fun. As time went by I started to notice more and more corruption within the company. The district manager of the ************** is the biggest narcissist on the face of the earth. She demands respect but refuses to show that respect to her peers. She will yell at her employees and demand better results from her sales people but will do next to nothing to help them get on the right track. She will fire employees who stand up for themselves in a heartbeat and think she is doing the right thing. The job is super fun, but the higher *** are some of the most unprofessional people I have ever met. I would wish the company luck but its a forest fire that is rapidly expanding.

We sincerely apologize for the frustration and the experience that you had as employee with Super Star Car Wash, *******. Our Senior Operations Leadership Team is vested in making sure that we are creating value, based on employee relationships and positive experiences. It is paramount to our organization, and we strive to create a culture were employees feel valued and appreciated. Please feel confident in knowing that you concerns will be share with the Regional Vice President. We appreciate your feedback. Thank you.

In February, I went to get my car washed. The kid asked if I wanted a subscription. I specifically said "no". Now I see a charge on my accoun for Super Star Car Wash... and they have been chargin my card every month since February. $224 is what they owe me. Do not go to this business. They either pressure their employees to do this, or incentivize their employees to do this... either way it is shady at best - fraudulent and illegal otherwise.

Our apologies for the frustration *. ******. We look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided. We cordially ask that you please check your spam/junk folder for any correspondences. We look forward to assisting you. Thank you. Thank you,

I was defrauded by this business after purchasing a 1-year subscription the business cannot locate my active subscription and is refusing service. It is a SCAM.

We sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-XXXX66). Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Your service request has been escalated to the Contact Center Supervisor and will look forward to providing you with an update, shortly. Thank you for your patience.

Don't bother trying to get in touch with customer service unless you want to wait for months for the get you auto reply that does nothing at all and there web site is c***

We sincerely apologize for the frustration and the experience that you have regarding your Service Request (SSCW - XXXX46). Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Your Customer Service Representative Arlyne will be reaching out to you before the end of the day on 10/21. We appreciate your patience. Thank you.

We used the Superstar car wash on ******************************************** until we left in Mar 2021 to move to *******. We had purchased one of the washes where you can come in once a week and get a wash. Before we left we stopped by ********* and ask them to cancel it and they said they did. Then 19 months later, Aug 27, 2022 they start charging my credit card and it has been a fight to get the charges cancelled. I finally had to cancel the credit card to get it stopped. This company does not care about the customer. They are just about foolery. In fact, this is absolute FRAUD. Cannot contact anyone and cannot get to file a report on ************************************************************************ because I dont even remember my license plate # from Az and you cannot complete form without it. BEWARE OF THIS COMPANY-CHECK YOUR CREDIT CARD BILLS.

Our apologies for the frustration Ms. Davis. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We look forward to providing you with an update regarding your complaint/inquiry. We wanted to let you know that we have reached out to you directly via the provided email address. Please check your spam/junk folder for any correspondence. We look forward to assisting you. Thank you,

Our apologies for the frustration Ms. Davis. We're happy that we were able to settle this issue. Please let us know if we can be of further assistance. Thank you!

Today at 5:40pm I visited this car wash and the man that was guiding cars as Im driving into car wash he makes a gesture to hand me dash wipe so I roll my window down to grab it as I am about to put my car in neutral and my car gets pushed forward as my window is still down , the inside of my car gets all wet. He didnt even signal me to put into neutral yet. Explain how he is handing me the dash wipe and car pushes forward with no time for a reaction but to roll up my window and then put in neutral. He starts yelling at me to put in neutral and I was telling him it was in neutral. I was very upset because obviously something went wrong. My car went through with no car wash so I went around and a different man was there to let me in and I explained the incident and with a really nasty attitude he said that the other guy doesnt have to tell me to put my car into neutral, he said he just has to make the gesture. I said well how could he make a gesture if he was handing me the dash wipe!! I was so upset, I said what !!! That makes no sense! He continued with the attitude and Im not gonna lie I was upset and said F.. U and rolled my window up. He said youre not getting a car wash and told me to drive through the car wash.i told him to guide me because I didnt want to ruin my tires or rims and he refused to guide me. He didnt say put car in neutral or anything. I know I shouldnt have said FU but if you were there to witness his bad attitude anyone would get upset. My tire and rim kept hitting something. Im sorry but that general manager is going to lose a lot of business for this company. The inside of my car was wet and damage to my rim.

We sincerely apologize for the frustration and the experience that you had regarding your experience at our location Ms. Romero. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. This incident will be shared with the District Manager and/or the Regional VP of the region. We cordially ask that you please submit your claim at https://www.superstarcarwashaz.com/customer-service-claims. Once submitted, a Claims Representative will be assigned. We look forward to assisting you. Thank you.

One of there drivers tailgated me for 3 miles on the freeway. Right on my bumper! Then he goes around and cuts me off almost causing an accident. He continued weaving in and out of traffic, going at least 25 mph over speed limit. Company uses idiots like this how can you trust them?

We sincerely apologize for the frustration and the experience that you had regarding one of our employees. Our Operations Team is vested in making sure that we are operating safely at all times. So that we can assist, if you have any additional details, we kindly request that you please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at ****************************** We look forward to hearing from you! Thank you.

Be careful using a credit card!!! My card was used monthly $20.95 for a so-called membership which was NEVER AUTHORIZED by me. Impossible to get through to anyone in customer service. Check the ********************, there is a reason they have a 1 star rating, If I could have checked a ZERO to get to this review box I would have.

Hello *****, we sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. So that we can assist, please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at ****************************** We look forward assisting and hearing from you! Thank you.

I went to the SuperStar location on ******** and ********, I witnessed a customer that was not happy with his wash so he requested the manager with the counter clerk, she radioed someone who was outside with the crew that was cleaning the cars and advised her that he had told the customer not to come back that wasnt how I would have expected a manager to handle a customer. Fast forward to me waiting for my car to be ready once ready I noticed that the windows had streaks and water spots, the body of the car has grease stains, so I asked the lady who was last to touch the car if she could fix, there was a language barrier so she got another coworker to come over his immediate response was that they didnt do that my car was brand new off the lot and only 3 days old, and i told him that only for him to say well you better take it back to the dealership needless to say I will not be going back there and I encourage that the executive leadership reevaluate who they have in management representing their brand.

We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Please be confident in knowing that this issue will be addressed with the District Manager. As a valued customer of ********************** we value your feedback and we will always strive to do better. Thank you.

We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Please be confident in knowing that this issue will be addressed with the District Manager. As a valued customer of ********************** we value your feedback and we will always strive to do better. Thank you.