ComplaintsforCeremony CBD Products
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Sometime last summer I responded to a free trial of CBD oil. I never saw anything saying I needed to cancel the product or it would continue to arrive with a monthly charge. I have enough CBD oil to last a lifetime, none of which I wanted after the free trial. Stop sending me product and billing me.Business response
12/13/2021
Hello ******,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order last 1/18/2021 and ended on 1/30/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account on 12/13/2021 and as a ONE TIME courtesy, we have refunded you back $208.59 today without the need to return any of our products.
Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
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Contact Information
PO Box 29233
Phoenix, AZ 85038-9233
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.