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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I bought a GE refrigerator on March 24,2024 in the total amount of ****** ( ******** with tax and delivery).The bins are included in my purchase and and delivered on a different date, however the other 3 bins that is supposed to included for the freezer was not delivered and was promised to be delivered as soon as they arrived from the maker of the refrigerator which in this case GE.I texted the sale person whose name is ****** (not quite sure with her name} and said in a few days it will come.I texted her again after one week and she is no longer responding to my text.I waited again for another week still no calls or notification from her as to why the bins are not delivered .So I decided to message the ** Discount Appliance website and responded to me that they will let me know in 2 days because its the weekend and by Monday will find out.That was April 20 ...2 weeks has passed and I still have not heard from them.I just want the bins that are a part of my purchase and it is hard earned money in order to buy a new refrigerator.Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a fridge on 1/3/23 including a delivery and installation. On 1/6/23 they arrived with the fridge damaged and said they could not properly install the fridge but would be back with to fix the damaged fridge and complete the installation. I have contacted them 9+ times over the last two months and either no one calls me back after I speak with someone or they promise to replace the damaged piece and complete the install and never come. My last call, I requested my money to be returned and for them to come get their fridge. The owner said he would call me back last week after I said that and not only has anyone called me back but no one has come to get their fridge or return my money. This is fraud and no way to do business. They should not have brought the damaged fridge to my house in the first place. It wasn't damaged when I looked at it in store and immediately called it out to them when they arrived.
Business response
03/12/2023
Dear BBB,
As of Monday 3/13/2023 the issue with ************ will be resolved.
We spent a great deal of time trying to explain why these issues were not resolved by us and finally understood the issue is with her contractor. We assured her when those issues are fixed we would be happy to help her finish the installation.
Please let me know if she needs any other assistance.
Regards,
*****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.