Customer ReviewsforCopperstate Moving

STOP! Read this before you consider hiring this company. If you don't mind damaged and destroyed belongings, stolen belongings, terrible attitudes of every person that answers the phone for this company, zero return phone calls from their offices after the move , well then, this is the moving company for you. Our move could not have been worse. Seeing our belongings or lack thereof ( many missing items) being brought off the truck, I cried at all the damage. I was also told by an employee that was there the day of our move that he knew an employee stole several of our belongings. When that employee went to the office to report the theft and that he knew who the employee was, he was conveniently "let go". BUT, they made sure they got ALL their money!!!!

We were moved from AZ to **. It took over a week for the truck to arrive.Several things were damaged or broken during the move. An air compressor was placed on its side during packing, draining all the oil onto items below it in their truck. When bringing the safe into the house, our floor was damaged. Then the workers placed protection down on the floor to avoid additional damage. The finish on a dresser was destroyed. We were told that the packers either placed a wet blanket or a rough object on it that wore off the finish when stacking items on top of it. The hot tub had a broken front panel and a support. Copperstate obtained a repair quote in AZ for the hot tub, but we called the spa dealer in ** to get it repaired and was told they would have to look at it to see if its even repairable. One painting was damaged due to the material it was packed in. We had provided boxes for packing such items, but they chose not to use them. We filed a claim to the email they provided. We followed up when we didn't hear back and was given a different email address the claim should've been sent to. We called several times after the second submission of our claim and were told we'd get a call back shortly. They never called. We called again and were advised of the "claim allowance" they are willing to pay for all damages that occurred. We asked how they could possibly have come up with such a small claim amount and was told they obtained quotes from local TX vendors but called an AZ spa dealer for a repair quote. We've called several more times asking who the quotes came from so we can call them to come out and make the repairs. They will not provide the contact names and numbers, but they have told us repeatedly we will get right back to you. This has been going on for months now without resolution. A lady said she called and no one answered. I asked why she didnt leave a message and was told I didnt have a mailbox. This is not true and is totally unacceptable.

They are thieves and liars. It has been almost a year that this company moved me about 15 minutes from where I use to live. In that time so many of my things were damaged or lost I just can't believe it. Since that move I have contacted the company so many time by phone by email even thru 3rd party that hired them. No one will answer me back or acknowledge me. I am at a lose what to do because I live in **************, **** and they are in ******* which doesn't really make sense to begin with. All I want are the damages fixed if possible and lost items replaced. Someone to work with me and at least care a little that they upset my home so badly. I think the worst thing about this move was my mom had passed 2 days before my move which they were made aware of. And to this day I am still finding things missing. ******************************* *** ****

After storing our furniture for nine months while our new home was being built, Copperstate Moving LLC damaged, destroyed and lost nearly $8k of our belongings without recompense. Our experience with it has been devasting, both emotionally and financially.Plus, the nightmare continues nearly three months after the move. There have been over 80 phone calls, emails and on-line filings, to both Copperstate and their claims processor, trying to get this situation equitably resolved. The owners of Copperstate, contrary to their companys advertised stress-free experience, have exponentially increased it by refusing to take responsibility for the massive damage and destruction their Company did and fairly compensate us for it.In my opinion the owners of Copperstate plainly dont care about what they have done to us and others. AVOID, AVOID this company. Dont be next!

Absolute worst decision ever made. From the lies upfront, to the lack professionalism, respect and incompetence. They charged us very high rates, convinced us they where the best for our situation, had 3 different crews walk of the job, overcharged for packing materials which were never used, and most used went of floors to protect wood floors. They "lost" a large Antique cabinet, how do they lose a piece of furniture? Broke a mirror top coffee table, broke a marble top console, broke a venetian glass antique mirror, failed to give us a **** of laden or inventory upon pick up, and we paid extra for full coverage but cannot file a claim due to their negligence, we could go on and on. PLEASE do not hire them, they are dishonest, they do NOT answer calls or return calls, They do not care about you or your belongings, they would not let us start to file a claim until they were paid in full, and we still have not been able to because they have not sent us our copy of the **** of laden.Don't make the biggest mistake as we did, there are plenty of much better choices out there.

INCOMPLETE AND COMPLETELY DESTROYED! MORE INFO ON ****! Where do I begin with this company that completely deceived me? This company destroyed every item they touched. To top it off, this company did such a horrible job that when I called to find out what happened, the owner, Mark admitted that it was verbatim "a **** show on their part," apologized utterly, and said,,, that he would provide a refund. Here it is almost two weeks later, and still NO REFUND. SMH. Please see the breakdown and pictures attached. Pick-up Service: I should have known it was bad service when the supervisor picked up my glass items marked "FRAGILE GLASS," like a box of tissue. I immediately heard all the glass slide vigorously to one side. I decided to look past this and instead make a polite statement saying, "please note that all the boxes marked fragile do contain fragile items, so please be careful." The second flag was when my husband asked if it was possible to add our four dining room chairs to the move-you would think this was a small request for a moving company, but it was not, as we were informed it would require approval from the manager. The manager showed up at the door but did not greet my husband or say hi. He walks into our home with the most unpleasant expression on his tattooed buff exterior, looks at the chairs, turns and tells my husband, "we can't take the chairs," and leaves without further explanation. We were in shock. Both being in management, my husband and I did not only think this was horrifically unprofessional, but it was also very tense. Drop-Off Fast-forwarding to the drop-off of our items from Phoenix to Las Vegas. The two men arrived around 10 am and began unpacking our items. They did not put down protective mats to keep my new, freshly laid carpet clean. Nor did they remove the styrofoam from my items. Once they started to put together my primary bedroom canopy bed is when the vast majority of the issues began. They put it together incorrectly as the p