Customer ReviewsforCNJ Services

I am very frustrated with this company and can not get hold of the company owner who is not responding to me. The ***** who takes the calls stated I don't need to know his last name All I wanted to do is get in contact with him and let him know how I feel about the service I got. He deserves to hear that. She acted very fishily. I did not like that and did not like the service at all!

This customer is a home warranty customer. CNJ was dispatched through the home warranty to access the situation. The hall bath toilet was the one that was having issues. At the time of service ***** ran an auger through the toilet and pulled back roots it seemed that the stoppage at that point was cleared. Obviously there is a break in the line somewhere and roots are getting into the sewer system causing these issues. We reported all of the above to the home warranty company. The home warranty company denied any further labor for this customer due to the presence of roots. No insurance company will cover issues arising from roots in the sewer system. We suggested running a camera for ****** which the customer would have to pay as the warranty will not cover that. Also we sent the pictures to the home owner of the roots in the line. We understand that the customer was frustrated with the fact that roots are not covered. As we stated before no insurance company will cover for roots in the sewer line.

This is my story with ***** and CNJ Services. I have a rental in ******* and a home warranty company called American Home Shield. My tenant calls me and says there is a leak under the sink from the garbage disposal. I place a work order for a disposal leak because we're not plumbers but we know that is where the leak is. They send a plumber and he proceeds to repair the leak coming from the garbage disposal but tells my tenant that the leak is from a stoppage in the pipe. He also tells my tenant that there isn't a cleanout under the sink. He said it's probably on the roof and that his company doesn't have the tools to do that and we would need to have a cleanout installed under the sink. cleanouts are never inside your home they are outside just in case of a backup your home doesn't flood. How a plumber doesn't know this is beyond me. He calls AHS and tells them the job is done and he gets paid to put a band-aid on the main issue. ***** from CNJ asks me if i was there when her plumber told my tenant that he didn't have the right tools insinuating that we are liars. Well ***** you might have a case if not for the hundreds of other customers with the exact same tired lines of how cleanouts aren't under the sink and are on the roof and that's why you can't clear a stoppage. Along with the other horrible reviews you have on ******* You should be stripped of any license you have and reported to the police for fraud. How you have been in business this long is a miracle. AHS refunded me my service fee and sent out a real plumber who knows in ******* our cleanouts aren't under our sinks inside our homes! They're outside where they belong.

Clean outs a re a code requirement under any sink toilet and drain fixture (ie washing machine, utility sink). What this customer is talking abut are the main clean outs. But current codes require clean outs on all lateral lines as main clean outs only service the main line not any of the branch lines.