Customer ReviewsforRepipe Specialists

They were great. Friendly, professional, efficient, minimized reconstruction damage, stayed ON BUDGET and were very upfront about costs, extras and scope of work changes. Passed the inspection the FIRST TIME. Do be patient about scheduling, though.

We contacted RePipe Specialists of Arizona to solicit a bid to repipe our home in **************, **. *******************, Sales Manager, visited our home and gave us a written quote to perform the work. The quote included a written estimate for wall patching and texturing for $700-$1400. **** made verbal commitments during the sales call or in a subsequent phone call to: 1) Install new customer-provided fixtures on our sinks and shower at no charge;2) Dig a trench and install an extension to our main water line terminating in our garage for $1500.The quote from RePipe Specialists was very competitive compared to the four (4) other plumbers that we received bids from, and we awarded the work to the company. **** emailed a link to an electronic copy of the paper contract that he left with us during the sales call for us to sign. We also gave him a $700 deposit before signing the contract (red flag). The electronic copy had the 20% discount and the wall patching/texturing promises crossed out. The electronic copy was also missing the back side of the contract that included the terms and conditions, the estimated start/completion dates, and a place for us to initial acknowledging the terms and conditions.We sent a text message to **** asking why the discount and patching quotes were crossed out. We further asked him to include the verbal commitments that the patching will not exceed $1400, the trenching quote of $1500, and that the fixtures will be installed at no cost in the written contract. We also asked him to provide an electronic copy of the back of the contract with the start/end dates for us to initial.Suddenly, we were no longer desirable customers and **** offered to refund our money. We escalated this matter to RS corporate in CA and the president of the company backed up ****.NEVER take the verbal promise of a salesperson as a commitment. Get EVERYTHING in writing before signing anything. READ everything carefully.