ComplaintsforMeet Scores Online

• Initial Complaint

  02/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On January 27, 2023, I paid $19.99 to sign up for a one-time event to view my niece's gymnastics meet online. In June 2023, I realized that this company was continuing to charge my credit card $4.99 per month for a subscription that I did not order. I tried calling the number on the website, but there was no answer. I submitted an online question asking for the payments to stop, but have never received a response.Starting in July 2023, I have disputed each charge with my credit card company and received a credit. I emailed the company again on August 9th, noting that I was now disputing charges and, again, asking for them to stop. I have received no response and the charges keep coming each month. While I am getting credited by my credit card company, this is a major inconvenience for me. Further, I wonder how many other customers are getting these recurring charges and don't notice.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I created an account on this site in May of 2022.MSO User Account Created Hi ******, Your account has been created.Your user name is your email: ******************* Here is your Account Activation Code: 8D58 I asked to cancel account on June 8 of 2022 and have sent over 10 emails, voicemails, text messages, and FB message. I've not heard any response and I'm incredibly frustrated. I've paid over $50 and it should have been $5.

  Business response

  11/01/2023

  
  
  Hello *********************, I have CC'd the BBB on this email thread in response to complaint # ********
  
  I do apologize for not getting back to you sooner, but as our system is fully automated to the end-user where it is possible for you to sign up and cancel your subscription by means of your customer portal, message inquiries of "please cancel" and "cancellation request" and so forth are sent an auto-reply with instructions on how to cancel your subscription in the customer portal.
  
  In reviewing messaging between MeetScoresOnline and You ********************* I do see that you sent in a request to cancel on Jun 8, 2022 and we immediately sent out an auto-responder.  There were several more messages from you since then and when I reviewed your account on Oct 13, 2023 I shared with you a screenshot that your account status was cancelled as of May 6,2002 and asked if possibly you had another account.
  
  You responded on Oct 13 that there wasn't another account and since then I have not had a chance to go in and review your account further.  I'm looking at it now and I'm still only finding one account listed for the email *********************.  If you are continuing to be charged I'm going to need more details.   Can you provide any of the following:
  
  1. alternate email address that might have been used such as: spouse, son or daughter's, your own
  2. alternate last name(s) and first names that would go with it
  3. invoice #
  4. additional emails related to billing from PayPal directly
  
  If I can't find your alternate account then i am going to have to reach out to PayPal and resolve it there.
  
  I look forward to your response.
  
  ****..
  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩