ComplaintsforMobile Mini
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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
Mobile Mini apparently bought the storage trailer that has been on my property for 38 years or so, from Portable Storage the company I originally rented the trailer from. When mobile ****** took it over they immediately raised the price on the trailer rent, sight unseen by them. The trailer was unmaintained by Portable Storage and after rain water got in it became a home for termites . . . most of the stuff inside has been destroyed but I've been too busy to get into the old stuff. Mobile Mini is acting like the trailer has "value" and raised the price again. They also do the "13 month billing" move even though the trailer is on my property for only 12 months.I was paying them what I thought was a fair price for the trailer and recently they started charging "late payment" "Misc" and "other fees and charges" bringing the "$99/month" fee up to "$158.19" . . . I was paying Portable Storage $69/month for this old storage container, now it's older and so "worth more money."My last paper bill from them came out to me two days before it was "due" and trying to use my bank's bill pay feature could only send them a check a week later, so once again likely to be a "late" charge?Looking at their paper bill I saw they offer a web site to pay my bill directly so I entered that in my web browser ***************************************** nothing happened, a few minutes later it times out "site not found." I went directly to their web site and found a "pay online" tab, which I clicked on and same result. I also tried their "login/register" tab . . . same result. I tried that two different times on different computers with same results . . . meaning I have to wait for my paper bill to come out and pay it through my bank, to likely again being "late," with the extra charges.I sent them an email to the address that they have used to ask how I want my payments to be credited and 7 business days later there was no response. I sent another email asking them to respond.Business response
07/25/2024
Thank you for allowing us the opportunity to address the concerns raised by our customer.
We appreciate the feedback provided by our customers and strive to improve our services continually. It's important to note that our company utilizes an automated system for e-invoices, and the customer has been successfully set up within this framework. Additionally, we offer a user-friendly online portal designed to enhance convenience in conducting business, and we are eager to assist the customer in setting up their account through this platform.
Furthermore,in recognition of the customer's experience, our team has offered to waive the late fees and interest accrued. We hope this gesture demonstrates our commitment to customer satisfaction.
Should the customer contact the ******************** for any further assistance or wishes to explore setting up their account through our online portal, our team stands ready to assist promptly. Our team will be contacting the customer today (7/25) to provide this same information and offer to set them up in our online portal to help resolve this issue and prevent issues in the future.
Please feel free to reach out if you have any further questions or require additional information regarding this matter.
Customer response
08/09/2024
Folks: I attempted to return the phone call from Mobile Mini about my complaint #******** and there was no answer on that number, and I left a message with them and they have not returned my call. There online payment portal remains unusable at this time. Please advise.Initial Complaint
11/17/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased 2 shipping containers from ******************* in *********, ** through a lease/purchase agreement. I fulfilled my financial obligations with ********************* From what I understand a period of time just before 12/22/22, Mobile Mini (Willscot) purchased contracts from *******************. I started receiving invoices from MM in 12/22 for two containers SCT-TCHU294094-8 & SCT-SNBU220681-2. These are not the containers that I purchased from Southeast. I have not, nor ever had these in my possession, under my control or access to these containers numbers. I have been in constant contact disputing every invoice monthly. The have threatened repossession due to nonpayment. I have requested monthly and more for a copy of the signed contract that they are basing the invoices and threats on. They have not provided a copy of said contract. They have assigned me customer number ************** contract numbers B000634143 and B000634144. I have asked them for an audit of my account since inception (with Southeast Cont) I wanted to ensure that all payments were credited to my account. They have not been able to provide any audit info OR a copy of the signed contract. I performed a self audit from my bank records for the payments paid by bank draft and my financial obligations have been met (possibly overpayment to ******************* for the units). Mobile Mini informed me via email on 11/15/2023 that my account has been turned over to the ************************ I realize that they SHOULD NOT repossess MY units since the permanent numbers on the welded plates will not match the containers they are looking for but I do not trust that appropriate verification will be made and they will damage my real and personal property. I have not/nor ever signed a contract with Mobile Mini/Willscot. There is an apparent error during the acquisition of ******************** and MM and MM is trying to hold me responsible for an business error between the two companies.Initial Complaint
11/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Willscot has the most unethical billing practices, they duplicate charges and bill additional month after you have requested the item to be picked up due to the fact that they do not have the personnel to retrieve the equipment. By far the worst issue is when trying to contact some one in the accounting department to correct the situation you can not get them to respond or you speak to someone "new" that can't help and does not offer to help find a solution and contact you back. I would just let to speak to some one that can credit the on invoices that were over billed and I can pay what is owed.Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
These people are the worst. They raise their monthly charges without letting you know. I had more than $400 in overcharges. Local rep said that they would refund the entire overcharge amount. Then when I called the central offices they said that they would only refund $73. I also paid them for insurance. The container leaked and we had water damage to the contents. They would not pay anything. They said that it was my fault because driveway was on a slope. Well driveway was pitched away from container so water could not flow uphill into the container from the driveway.When you call they will not do anything. They say that any refunds have to be approved by local branch. The local branch manager does not return calls.Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Since the Mobile Mini/WillScot merger in February 2023, the company has changed is terms from Net 30 to Net 10 without any notification or conversation with the companies it serves. When I asked someone to call me back about the issue, I was told that the company does not place outbound calls. We have also had multiple issues with being over billed and waiting months for a credit while constantly being harassed about a 'past due' balance for the amount that should have been credited. We have also been billed for normal wear and tear that they decided to classify as damage.The company is operating in bad faith and then hiding behind their computer screen to avoid providing any real customer service.Initial Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Closed the account but ********************** failed to pick up the rental storage unit with the scheduled date. Leave the unit on site caused obstruct the on going work for the building from landlord. Called several times to the local office to find out the solutions but no one seems to bother to give me the time and update also had to deal with some unpleasant customer agents.Initial Complaint
08/30/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company charges every 28 days, but originally was stated the contract is monthly. Over charged us, I had to call to find this out. Was told "it's their policy that we have to call and ask for it back, and stated this is normal". Don't understand why they wouldn't contact me or just apply it to my account. Sat in their hands for almost 5 months before finding out by accident. Charges a drop off and return pick up fee in the front of the end contract. After we closed the contract, it was stated they would give us ***** hours notice before picking up. I got 1hr notice, and I could not make it. They then proceeded to charging me another month (to which I paid). I spoke with manager who closed the account, and the driver who stated there are no other hidden fees, and only if there was damage. Driver concluded on pickup 1.5 months later, that there appears to be no damage, and " I would not receive any further charges" Pickup Completed, days later, I get a "Fuel Surcharge fee" of $40.00 to which I refused to pay. Company has some ethical issues to work out, and needs to get more organized. So many warning signs here. After reading other's comments, issues, and troubles, I decided to do the same here. I do not want any thing other than to warn and alert others to be-ware of this company and their practices. I have NEVER heard of a company doing billing every 28 days for example. This results in 13mo a year payments. They do not disclose this and it's not obviously clear unless you REALLY study your contract, to which most people don't. I'm not even sure the legalities here but I've secured our company lawyer over $40.00 just in case - This is the world we live in today.Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I saw a ad on tv for new customers for tmobile get a apple phone free with each new line..called and was assured by two phone calls this indeed was true...ordered two phones and had set up to lines and another for my watch..**** totaling ****** a month.now it is 154 and they have no idea what I am talking about..had many problems trying to set up phones and importing our numbers to the new phones..I have talked corp. offices the first time I was told my **** was 100 a month andit is all straighten out...got **** last month and told that isn't the Case the **** will be 145 to pay off phones the freeness and I have to sent the iphone12 back....now my **** is 154 and I have 22 more payments to pay off phones..this is fraud and breaking the contract I made the first call after seeing the ads....they change the story every time I call.they were to listen to the original calls and call me...the **** came and it is higher..I tried to sent phones back and they wouldn't do it then when the 20 days was passed they said I didn't sent them back in 20 days so I can't...is this. the American rip off way???please help stopping the rip off of senior citizens they put u on a a plan so they know right off the back you are a senior.Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Mint took 4 month to return a charge a partial charge they will not return the full amount They are keeping part of my money due to rull they been saying they will reimburse now they saying they will not return
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.