Customer ReviewsforEPCOR Water

They put my account on to pay over the phone or in person, when there locations aren't accepting payments in person. They make things so difficult and customer service *****.

We manage a property that is serviced by EPCOR. They last year had created 2 accounts for the same address. One was supposedly closed back in October, then this year a tenant moved in and had the water transferred to their name. We received a refund check in the mail and not a week later a bill. So a bit confused I emailed them since the customer service reps on the phone couldn't see the refund check at all. The email I got back stated that it was for one account the bill for another. I emailed back saying we only have one address that we get services for. They send me an oops. but still say we owe. So I sent a check in for the amount they first stated we owed. a week later they stated they fixed the account and we don't owe as much. Ok the check will cover it. They said they never received it. Odd.. So we wait thinking it was lost in the mail. NO... we get in the mail a photo copy of the check with a note hand written on it stating please send payments to this other address that the az office doesn't process payments... SINCE WHEN??? ALL our payment before that went to the same address. Now, we don't have that check, and when I sent everything i had on the accounts and the emails today all I go was you need to void that check and send new one to the IA address.Wasting more of our time that we need working with tenants and owners. They are a huge inefficient company that doesn't see what is going on or keep track of accounts very well.Make sure you don't have duplicate accounts with them

EPCOR *****. They are 10 times worse then ************************ ever was. Telling me I have a leak in my house but we do not and wants to charge me almost 300 next month. How can you bill in advance for something you havent used yet? They do this and claim they do not do that but yeah they do. I think I would know if I have a leak in my house. I want my regular bill back. They are price gouging and its unacceptable. They also want to tell me I am on autopay for my acct clearing they dont know because I am not. I better not get charged twice either. I do not recommend using them. They deserve a half of a star but it doens't give me that choice. Get your act together.

Epcor is the definition of a scam organization, I have been spaying ******** ** for water since I had my account created and service was started, money is verified being removed from my account and I can see the balance sheet showing such. Epcor came today and turned my water off stating no payment has been made in a year and SOMEHOW the amount is the exact cost of what I have paid Surprise over the span of the last year. I do not understand how this can happen with an organization forcing someone to double pay for services with zero recourse of a basic life necessity such as water. Do no consider them A+ and I am shocked looking at the reviews how they have this somehow.

After having dealt with Epcor for over 5 weeks in order to have an overpayment I sent in returned to me, I can fully understand why there are so many 1 star ratings.I first contacted Epcor on Jan 23 after receiving notification from my bank that my payment to Epcor had been processed. I was told by Epcor at that time that they did see the error and would refund the overpayment within 5 to 10 business days. It wasnt until after the end of that 10 day period on Feb 3rd, that I was again contacted by Epcor advising me that due to the amount of the overpayment, I would now have to wait until Feb 23 to receive the refund due to their fictitious concerns that, my bank could retract that payment within 30 days of receipt. I say their concerns were fictitious because, I was informed by my bank whom I also called on Jan 23, that once a payment has been deducted from my account, transferred to the recipients account and processed which occurred on Jan 23. There is no way a bank could then access that recipients account and take back that deposit. However, this did not deter Epcor from refusing to return my refund as initially promised. In fact, prior to Feb 23, I was again notified by Epcor on Feb 4th, one day after being told on Feb 3rd that my refund would be issued on Feb 23rd, that my refund would now not be issued until Feb 28th. So much for their 30 day waiting period as this would now make it 36 days since they received my overpayment. As it turns out, my refund was not issued and mailed until March 1st which was 37 days after receipt.I firmly believe the delay was due to Epcor not being concerned about any repercussions from incidents like this with their customers. When this occurs with utility suppliers like Epcor, the consumer doesn't have the option of leaving like they can with their internet, cable or telephone services so, companies like Epcor can say or do what ever they like with no fear of losing a customer.