ComplaintsforEndocrinology Associates

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am filing this complaint due to ongoing issues with Endocrinology Associates in ********, *******, regarding unclear billing practices and a lack of transparency in providing a detailed ledger for the payments I have made.I have requested multiple times that a complete ledger of my bill and all payments be sent to me, along with explanations of specific charges. Despite paying $60 copays for each visit, as well as occasional additional charges for blood work, I have yet to receive a clear breakdown of what I owe, what dates these charges cover, and why these amounts are being billed. Each time I have asked for clarification, I receive incomplete or unclear answers that do not address my concerns.I believe I have been current with my payments, and I am requesting that Endocrinology Associates provide a clear, itemized explanation of these charges before I proceed with any further payments. Until this is resolved, I cannot confidently determine what, if anything, is still owed.Thank you for your assistance in resolving this

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When I saw the provider on January 9, 2023, I was asked to pay $250 even though my copay was only $40 which I paid. I was scheduled another visit on January 23 and when I checked in, I was asked to pay another $40. I told the extremely rude receptionist that I paid $250 at the last visit and the services provided fell under the copay. She printed off a bill showing I owed $600+. I told her I had my EOB in my vehicle and went out to my vehicle to get it. She still wanted to argue that they have a 30-day billing policy and that EOB was not sufficient. I told her I was not paying another copay with $210 credit on my account. That second visit also cost me the $40 copay. This left a credit of $170. I requested a refund of my balance on 2/8/23. On 2/28/23, I got a message from ***** stating, "A check was issued today for your refund amount of ******. It will go out in the mail tomorrow. I sent another message via the portal on 3/9/23 stating I had not received the refund. Their response, "The refund check was sent out in the mail from our ********** office on 3-1-23. If you do not get it by Monday please contact me here and let me know so we can look into it." I sent a message via the portal on 3/13 stating I had not received the check. I got a call from ***** saying she would check with ******, the manager. ***** called me back today and said the check was now mailed on 3/2 and I had to allow 30 business days to receive it. I told ***** it was not fair to me to have to wait for my refund and I would file a complaint with the BBB. She told me to go ahead. They have no right to hold my money from me. I have bills to pay. There are so many complaints online about this company doing this to other patients. The front office staff was so rude about the collection policy. I didn't have a problem paying the $250; my problem is this company holding my money for three months. I am requesting an immediate refund of $170. This could have been refunded to my CC.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩