ComplaintsforOnly The Elite Auto Group LLC
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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rented a car from this company Feb 13th @ 11AM and were supposed to have it until Feb 15th at 11AM. The owner messaged ** at 11pm on Feb 14th and requested to pick the car up later that night (11 hours earlier than the rental agreement time) and agreed to refund half a day off the rental time but did not hold up his end of the agreement. He picked the car up early and we told him there was no need for further communication. The owner has continued to send text messages from different numbers despite being asked not to contact us further. We have tried blocking his number but he just uses a different phone.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.