18 Customer Reviews
Review from Amy K
1 star11/06/2024
They charged off and closed my account 4 years ago, reported me to Chexsystems, and never told me.
Truwest Credit Union Response
11/07/2024
We are sorry to hear about your experience. if you'd like to discuss, we're happy to assist. Our number is ************.Review from Sabitha S
1 star11/02/2024
My mother passed away. The beneficiary on her account was listed as "All My Children." I made the mistake of letting them know she passed away and requested to close the account and distribute the funds to my brother and me. I thought I was doing the right thing by letting them know she had a Will and I would be happy to send it to them along with the death certificate. They are refusing to honor her beneficiary and Will, by stating that since they know she has a Will they aren't able to "interpret" a Will and that we essentially need to go to Probate or have the ************************* certify us as Personal Representatives. They don't seem to care that neither of live in ******* and that's it is a royal pain to take time off work and spend a week going back and forth to the court house to file paperwork. Had I known I would have to spend countless hours filing out legal paperwork, I would have logged into her account and transferred the funds and zero'ed her account prior to notifying them of her death. Absolutely the worst customer service and the most obnoxious legal team ever. No compassion. No service. DO NOT USE THEM.Review from Emily E
1 star10/25/2024
This is the most inflexible bank I have ever worked with. The communication and customer service is awful. If you can avoid having an account with them, I would strongly advise that. I am grateful that my accounts with them are now closed. I'm just trying to help anybody else in the future to avoid the same hassles I've experienced.Truwest Credit Union Response
10/28/2024
We are sorry that you didn't feel you received quality service. If you would like to discuss any further, please don't hesitate to reach out to us at ************.Review from Avery A
1 star09/24/2024
My wife and I have been with Truwest for a Little over two years now. They added ************* to our note on one of the cars jumping up the loan amount $6,500 dollars. When we showed prove that we have insurance and even our insurance wrote into them, they said we see everything is there but theres nothing we can do about. So now we will have a lot of negative equity and also missed payments showing on our credit because of this. ******** company to deal with.Truwest Credit Union Response
10/02/2024
************* allows us to ensure that all vehicles financed with TruWest Credit Union have full coverage insurance, per loan terms and requirements of our auto lending program. We apologize if you had an unsatisfactory experience. If you wish to discuss the matter further, please don't hesitate to contact us and we can get a member of management to assist.Review from Yazan C
1 star04/27/2024
They have Trash working here ***** since when can you wear **** and a black t shirt as a banker. She walked up to me saying Do you want something . WTF you think Im sitting in a bank lobby for and I was already signed in. So she should have addressed by my name.Review from Pamela C
1 star08/29/2023
This company Denied me of a checking account than question of I have other accounts why I want another on!! Whattt??? First it was because I had to many inquiries on my check system whichever I called check system about this matter than said about my Idinity on my Experain report which I have all of my up to date reports. The question of why I want to open account with them was really rude and very unprofessional the customer service with criminalizing. I just spoke with check system. I said the manager that everyone I know has more than one bank account. I've never had to go through this before I do have a bank account with another ********************************************* as well just wanted to open up another with a different credit unionReview from Jack E
1 star07/31/2023
F grade, very poor customer relations. I have an Auto Loan, changed insurance, and promptly received a nasty, threatening letter accusing me of violating our contract by cancelling mandated insurance and threatening to take out insurance on the car. When I followed the directions and logged into the website, myinsuranceinfo.com I found that indeed my insurance agent had already supplied the full info required. What I found offensive was the letter in no way accommodates or allows for the possibility that I simply changed insurance, did nothing wrong, and was still in full compliance with the terms of our contract, giving the customer the benefit of the doubt. I called and spoke to a CS supervisor to give feedback saying they really need to edit and rewrite the language of the letter to allow for that possibility of having simply changed insurance.Review from TIARA G
1 star07/25/2023
Now that they have connected with Zelle I can not pay with Zelle through truwest mobile app! Contacts are not uploading and functionality is not adequate. No one from truwest has called me back in 48 hours!! Wish I would have never agreed to sign up for it!Review from Patricia M
1 star07/03/2023
Please do not sign up with *****! Its so much easier to set up with the app Zelle itself. Truwest was easy to take my money but not send it in minutes like they state they do. It takes a business day and now with a holiday coming up, the payment is now going to be posted in 3days. Seriously they should unpair with *****, theyre are in no way any help!Review from Clarence D
1 star02/28/2023
Never show ss deposits. On the date they are sent. Called ss and was told date and time check was sent
Customer Review Rating
Average of 18 Customer Reviews
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