ComplaintsforMak Pack Dog Training & Boarding
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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This happened at their ******** location. Im just completely disappointed with this place and their management. We dropped our puppy for one day overnight boarding during MLK holiday. When we picked up it was raining so I carried him to the car and didnt notice anything until I went home he was limping on his back leg. When I called their office they said everything was fine on their end, manager said my dog would have got hurt when he was in the car. I told her I know my dog well something may have happened at their place can you check again with care takers she HUNG UP on me! Now we know how responsible this place is. Next day we were able to get Vets appointment and found the wound/bruise luckily nothing serious but he was hurt for sometime as he couldnt walk normal. Also if dog is sensitive they cant pee or p*** as it is all indoor.Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The buisness runs unsafe numbers. Even knowing that on Friday **** they didn't have any kennels left they continued to accept more dogs. They are understaffed as it is and bringing dogs at that volume is unsafe and unacceptable. Your dog isn't being adequately cared for when the ratio is in the 40s to one staff. Beware.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.