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          Additional Information

          Not BBB accredited

          Carvana LLC

          View full profile

          This is a multi-location business.

          Find a Location

          Carvana LLC has 34 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            300 E Rio Salado Pkwy Bldg 1, Tempe, AZ 85281-0800
            Email this Business
            BBB File Opened:
            6/22/2015
            Years in Business:
            12
            Business Started:
            3/9/2012
            Business Incorporated:
            3/9/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Carvana Group LLC
            • Carvana Co Sub LLC
            • Carvana
            • Carvana Home Office
            Business Management
            • Ms. Teresa Aragon, Member
            • Mr. Ernest C Garcia III, CEO
            • Ms. Jessica O'Neal, Manager
            Contact Information

            Principal

            • Ms. Teresa Aragon, Member
            • Mr. Ernest C Garcia III, CEO

            Customer Contact

            • Ms. Teresa Aragon, Member
            • Mr. Ernest C Garcia III, CEO
            • Ms. Jessica O'Neal, Manager
            Additional Contact Information

            Fax Numbers

            • (866) 221-3833
              Primary Fax

            Email Addresses

            Additional Business Information
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Illinois Secretary of State v Carvana LLC

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On January 24, 2023, Carvana LLC entered into a Settlement Agreement with the Illinois Secretary of State. The Settlement agreement settles allegations that the business was issuing out-of-state temporary registration permits and for failing to transfer titles in a timely manner as required by the state's vehicle code. Under terms of the settlement, the business agreed to adhere to Illinois law in the future; surrender its $250,000 bond; and allow for pre and post-licensing Secretary of State Police inspections to ensure it remains in compliance. The settlement agreement allows the Illinois Secretary of State to summarily suspend and revoke Carvana's dealership license once again if it fails to comply with either the agreement or the laws. 

            This action is final.

            Serving Area
            • 35201
            • 20001
            • 32099
            • 32801
            • 33101
            • 33601
            • 30301
            • 30910
            • 31201
            • 60290
            • 46201
            • 27601
            • 28201
            • 08075
            • 43085
            • 44117
            • 45201
            • 73101
            • 15122
            • 37201
            • 37501
            • 75201
            • 77001
            • 78201
            • 78753
            • 23173
            • 23450
            Payment Methods
            • This business accepts online ACH payment 
            Refund and Exchange Policy
            • This business offers a 7-day money back return policy
            Referral Assistance
            • Arizona Department Of Motor Vehicles
              1801 W. Jefferson
              Phoenix AZ 85007
              Phone Number: (602) 255-0072
              http://www.azdot.com

            Alert

            See What BBB Reports On

            Government Action: BBB reports on known government actions involving business’ marketplace conduct:

            the Michigan Department of State v Carvana LLC

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On October 7, 2022, Carvana LLC has been summarily suspended by the Michigan Department of State. The suspension settles allegations that the business failed to make application for title and registration within 15 days of delivery for 112 customers since agreeing to an earlier probation extension; committed fraudulent acts in connection with selling or otherwise dealing in vehicles where the business employees admitted to destroying title applications and all applicable documents pertaining to the sale of three vehicles that were sold to customers. The business failed to maintain odometer records, improperly issued temporary registrations, failed to have records available for inspection during reasonable or established business hours, possessed improper odometer disclosure records on which the odometer disclosure had been signed on behalf of the purchaser, and violated terms of a probation agreement 127 times. The department is seeking revocation of the dealer's license.

            This action is final. 

            Contact Information

            300 E Rio Salado Pkwy Bldg 1

            Tempe, AZ 85281-0800

            Visit Website
            Email this Business
            (833) 893-0978

            Accreditation

            This business is not BBB Accredited

            Years in Business: 12

            BBB Rating

            A-

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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