ComplaintsforDan's Paint & Body, Inc.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My vehicle was towed to Dans 11/26/21. I was told my vehicle would be stored and repaired mid January. On 1/13/22 I received a call stating the vehicle was deemed a total loss. I immediately released the vehicle that day. After several phone calls and emails we finally received a final bill 2/3/22 the total was $6800 mostly in storage fees. The vehicle sat for over 2 weeks racking up storage fees without any help from Dan’s. My insurance adjuster became so upset he refused to pay. I contacted Dons to resolve the issues and I was hung up on, and was flat out lied to on several occasions. My insurance advisor advised me to get an attorney, contact the BBB and leave reviews on websites like Facebook etc. for a resolution. These are not common business practices according to my insurance adjuster and really just appear to be a scam to get as much money out of a totaled vehicle as possible through outrageous storage fees. I was told by Dans they would be in contact asap it is now 2/14/22 and they have not returned a call or an email and the vehicle is still racking up storage fees.

  Business response

  02/24/2022

   Hello,
  
  Here is a timeline supported by attachments of Beatrice *****’s experience.
  11/26/2021 – vehicle was towed to Dans Paint and Body.
  At this time, we had a copy of the insurance providers original estimate of $3,218.87. (See attachment).
  2/1/2022 10:43am our final damage assessment was completed. Our estimate was $12,671.61
  2/1/2022 12:04pm Customer was contacted and responded “Awesome thank you so much). (See attachment).
  2/3/2022 10:49am Insurance company called and confirmed the vehicle is deemed a total loss. (See attachment).
  2/3/2022 11:21am We received this email from the insurance company.
  1AZ370956-1
  Tiffany Durham <tdurham@aainsco.com>
  Thu 2/3/2022 6:47 AM
  Morning,
  Were are coding this vehicle as a TL. Do you have any pending charges other than the tow?
  Thank you,
  Tiffany Durham
  Material Damage Appraiser
  P.O. Box 725009
  Atlanta, GA 31139-0009
  Office: 770.952.0200 Ext. 6209
  Fax: 888.579.8801
  tdurham@aainsco.com
  2/3/2022 2:14pm We emailed total loss charges to the insurance company. (See attachment).
  
  2/11/2022 Mrs. ***** stopped by to speak with my estimator ***** ****. She stated the insurance adjuster informed her to abandon her vehicle, leave at our location and the insurance company would then send the payment to the lien holder.
  As you can see, once we completed our damage assessment, we acted quickly, and we had a final answer within three days.
  I don’t see where a billing adjustment is necessary. I feel the insurance company not only gave Mrs. ***** unethical and improper advice, but they are also now refusing to pay what is owed.
  I do have a question for Mrs. *****.
  Is Mrs. ***** being charged $6250.00 from the insurance company?
  
  I respectfully await your response.
  
  Best Regards,
  Richard Romero
  General Manager

  Customer response

  04/04/2022

   Dans paint and body sent me a bill for $6250 not my insurance company 

  Business response

  04/05/2022

   At the bottom of the invoice provided to you by the customer will see four lines with a description of monies owed. 
  1. Balance due from Insurance $ 6,325.00
  2. Customer Total $ 500.00 
  3. Received from Customer $0
  4. Balance due from Customer $ 500.00 
  
  The insurance company is responsible for the amount owed minus the customers deductible. 

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