ComplaintsforNosh Catering

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Paid $ 7, 885.87 for catering for our daughter's wedding 133 guests on Saturday March 11th paid 2-20-2023 From appetizers to main meal every meal was served ice cold. Tried to resolve with servers told us they did the best they could. The owner hung on me and now told us we can deal with her husband. Can you imagine the embarrassment all our family closest friends served ice cold food at a wedding. I have phone message and text messages to support this. ****** **** 5:08?PM (22 minutes ago) to me I apologized to your mom and disappointing you all, I told her we did everything we could to keep food hot. I asked for feedback on how to fix it and got nothing. If I didn’t care, I wouldn’t have asked for feedback, I wouldn’t have talked to Andrea on how we could’ve done better or what else we could’ve of done. I offered for your mother to yell at me and let all out and I would take it because I understood. If you all think for one second, that I didn’t care about how important this was, you’re wrong. If you can truly say that I’ve operated in bad faith and just collected a check and didn’t care you’re wrong. We did everything we could that day. I truly acknowledge the food was cold and that’s highly disappointing. We could not control the wind that day. Tried to put up blockers so the chafing dishes would stay hot, we kept the electric hotbox as hot as it could be without drying out the food. We made sure not to cut the pork until right before serving so it wouldn’t be dry or cold. We stayed in communication with Andrea about timing and made sure we were ready. After I called Andrea, I got the same feedback her about the cold food. I even asked the same night and what we could do. I called your mom back and apologized for crying and offered for her to talk to my husband instead of me. I don’t know what else we could’ve of done the night of when we put in every precaution we could think of. I had a family death that day but pushed myself to show up and made sure we did everything possible to do it right or better. A ten year old, the big sister of my godson lost her battle to brain cancer that Saturday. So, I’m a little emotional and acknowledge I may not have handled the call with your mom well. I worked from 6am-10:30p straight with no meals because I put my clients first. I put myself through the ringer because I care. I’m also a human being working my hardest to do right by my clients but sometimes we fall short. I didn’t tell your family member, “We’re doing the best we can,” to diminish the feedback given. We genuinely did everything in our power to serve hot food. I ordered app/dessert plates without charging to make sure you didn’t have to stress about it. I asked about your theme colors so we can match the cupcake liners. I also sent charcuterie boards to the grooms suite and yours because I wanted you to feel seen and not as a transaction. There are not many catering companies that would do all of that, let alone continue to communicate to salvage a relationship. I accept we didn’t deliver the food hot, I’ve sought after ways to prevent this happening again, still looking for solutions, and I truly apologize. I do regret truly disappointing you all.

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