ComplaintsforDr. James Tooley Family Medicine
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Dr. James Tooley Office sent me a statement today that i owe $19.25 for late payment on a statement i received on 06/26/22 more than 2 years later from the time they reported my date of service. BCBSAZ is already under review for an appeal on the statement date because they assigned me this doctor and statement was not sent to me until 06/26/22.. Now they are trying to charge me late fee's on top of the amount they claim for a doctor they state was not assigned to me that BCBSAZ already confirmed is my PCP. Dr Tooley office stated they had a glitch in their system when asked by the BCBSAZ rep for why if they claimed they sent earlier notices they never followed up with a statement or request for payment to me prior to 06.26.22. So first they state they did send statement dates that never were delivered in the mail then they state a glitch then they state they don't have a reason for never calling or following up on a late payment.... See attached. Now they want to try to charge me additional late fee. See attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.