27 Customer Reviews
Review from anne k
4 stars08/16/2024
Love the shades and it was great working with ****, but we are having trouble getting the office to return calls. That's the only negative thing I have to say about this company. Service, once they get here, is great.Review from Julie P
1 star03/14/2024
I had the ****** office install a retractable patio cover 2 years ago and continue to have issues with this company. They used raw steel and didnt prime it correctly. They did come out a year later and painted ********* that had rusted. Unfortunately they didnt do ALL of ********* and those are now peeling. I just wish they would have done it right the first time. I have called for the last five weeks and no one is returning my calls. I hope no one has to go through what I have gone through. I just want it ***********.Review from Brooke S
5 stars10/05/2023
We love our new pergola!! ******* was awesome and very responsive. Wait time was a bit longer than expected but worth it! *** and *** were amazing during the installation process and made sure we were getting exactly what we asked for. Highly recommend if you are considering getting a pergola!
Sonoran Retractables Response
10/11/2023
We cannot thank you enough for your understanding of the delays and the kind words about our team. We are grateful to have such amazing people work with us, but even more grateful for customers like you!! Enjoy your shade!!Sonoran Retractables Response
10/11/2023
We cannot thank you enough for your understanding of the delays and the kind words about our team. We are grateful to have such amazing people work with us, but even more grateful for customers like you!! Enjoy your shade!!Review from Bob A
5 stars07/26/2023
Great job all around. Fair pricing and great service. The crew that installed our awning we very friendly and very good at there job. Highly recommendedReview from Joy B
5 stars06/18/2023
We cant say enough positive about both our awnings and everyone we dealt with at Sonoran Retractables, from *****, to ********* to the two men who did the installation, ********* and Braizion. All were extremely helpful, professional, polite and capable! This is the second project weve had them do, on two different homes weve owned. We have been extremely happy with both installations and highly recommend them and will definitely use them again in the future. It should be especially noted, not only did ********* and Braizion clean up immaculately from the installation, they left our whole back patio area cleaner than they found it much appreciated!! Thank you for a job well done and a beautiful product!!!Sonoran Retractables Response
06/19/2023
We feel the same about working for you. We are very proud of the work we do and product lines we carry but when customers see the extra effort and care our team puts into each Job it really is appricated by the entire team.We are very grateful!Review from Walt K
5 stars06/11/2023
Our Sonoran Retractable shades were installed this past Friday. We are extremely pleased with the product and the appearance of our patio shades. Installers ********* and ******** were fantastic and very knowledgeable. We are grateful for them as well as ***** and his expertise. ***********Review from Sam K
5 stars11/01/2022
********* and his crew installed my two new Eclipse retractable awnings with ease even though the process is quite complex. The Sonoran sales and office staff were very helpful throughout the purchase and install process.Sonoran Retractables Response
11/01/2022
We are very grateful for the trust you put in our company to provide you with your awnings! And apricate the kind words about our amazing Techs!! thank youReview from Carol G
5 stars08/26/2022
Our motorized Sonoran Retractable shade with remote has served us well for over 12 years, but the shade definitely needed to be replaced. The Lead **************** arrived on time, carefully checked out the area prior to starting work, and started to install 2 high quality fabric panels.During the install, a problem with the bottom rod came up; rather than schedule a new appointment, a quick trouble-shooting trip to Ace Hardware got the job back on track. These service techs were friendly, highly competent, and client-oriented. The clean-up of our area was great! When it's time to finally replace our motor, we'll definitely use their services again.Sonoran Retractables Response
09/01/2022
We are glad that we were able do the work. The review is apricated, we tend to think our guys are the best in the industry, and reviews like this just re-enforce our feelings. Thank you for the work and the comments! Stay ShadyReview from Cathy C
5 stars08/21/2022
LOVE, LOVE, LOVE my screened patio enclosure! It feels like a whole new room while protecting from the sun and adding security and privacy. Raising and lowering is a breeze and the motors run smoothly. Great job! Thank you!C. CashSonoran Retractables Response
08/23/2022
We apricate the business and very grateful for the review!! Thank you for the work!Review from JERROLD C
5 stars07/28/2022
Outstanding quality of screens; great service; professional and friendly employees. The workers who installed the screen and ***** (who did some electrical wiring magic) are super.Sonoran Retractables Response
08/23/2022
We apricate the time to write the review and your business. We are very fortunate to have you as a customer! And I agree ***** sure does some amazing work, as the rest of the team>.. but i am biased.
Customer Review Rating
Average of 27 Customer Reviews
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