ComplaintsforAppliance Pros Yuma
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April of 2024 my grandfather contacted Appliance pros to repair my washing machine which was making a strange noise. A technician came out and told me a part would need to be ordered but he assured me the repairs would be completed. Weeks went by with no calls or updates. I would call and be told the part is still being shipped. They finally arrived after months of me having to call and never being called back. When the part was installed finally the washer began leaking which it didnt do before. When I called about this issue there was another round of me calling and not being called back before after several weeks a tech finally came out and said the part he installed was defected and would need to be replaced again. It has been over a month since then of promises of updates and calls and not once have I ever been called and today Ive been told itll be at least another week. I told them if they couldnt repair it they should have said so and they should cancel the order and give my grandfather the money he paid up front back as they not only havent fixed the washer as promised but actively made it worse. They refuse to address the unprofessionalism or lack of service and it appears that this is a scam as they already took several hundred dollars from my grandfather. I believe they fully intend on never completing the services that were paid for which would constitute a breech of contract and fraudulent business practices and I am prepared to take the issue to small claims court if necessary.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.