ComplaintsforCalifornia Replacement Windows
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were told the windows would have exterior casing that would cover existing aluminum casing. The installers arrived, riped out all our windows and started installing. Half way through I went outside and noticed they just recess the window inside the old casing and no exterior Casing. Also, dented the old casing but I guess that is covered under their pricing agreement, they are not responsible for damages. Read the fine print before doing business with them.I called ******* and he came and looked and said he understood, he would talk to the owner. He called back hours later and said pay and they will finish the install or they will put a "mechanical lean" on our property. Worst company to deal with. No working with us to try to find a resolution. Just threats. I wouldnt use them again if they were the last windows company on the planet. I would rather do it myself.Damage shown in pictures is from installers to the framing of the existing casing and after install tell me it wont be covered with anything so we are left with damaged Casing.Initial Complaint
01/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Windows I ordered were incorrect sizes and damaged and the installer ruined my stucco. Ive reached out to company via phone and email a million times and they refuse to order correct windows or replace damaged ones or repair my stucco.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.