2 Customer Reviews
Review from Liliana Y.
1 star09/19/2022
Very upset with the service I received and the promises that were made regarding my delivery of my door. Even after talking to a manager. She made me very upset with the way she spoke to me telling me they cant help it that the installers didnt show up due to the installers wife having a baby. I missed 2 days due to their false promises. Very unsatisfied!!! The screen door that came with the slider has missing wheels.Review from Karen P.
1 star05/23/2022
My frustrating experiences with Window World ******* since 10/29/2021, 1.Their Salesman ******* came to my house for replacing windows quote, ******* tried to honor their coupon, but Company replied not apply2.Additional charged on the top of the 10% deposit, after ******* checked with company and told me was mistake and will refund me back, I did not get the full refund, they said that a donation.3.2/01/2022 installed windows but missing Patio door, Window World ******* requested me pay partial, reasonable, but was a discrepancy on the payment I already made. ******* asked me to proof my payment, I emailed cc card statement to him same day.******* never responded to this email.4.2/24/22, Patio door installed but this time missing screen door. I asked ******* did he get my email, he said YES, not responding customers email especially was requested by him to prove my payment, is an very improper and impolite.5.5/07/22, Window World sent me pay link ask to pay, I called back and spoke to ****, he transferred to **** suppose its the person that I should talk with, I left message, never call me back.6.From 5/07-5/16, I kept trying to reach Window World a.Visit their website, and filled up Contact me information b.Email to Window World and cc to Sales ******* and *******.c.Called ******* and leave a message,d.Sent text message to ******* and ****.Until now 5/23, no one contacts me regarding the status of the patio screen door.
Window World of Orange County Response
05/24/2022
Our patio door screens are currently backlogged from our vendors on all orders. We will get in contact with the vendor and update the customer.Customer Response
05/24/2022
I will pay the balance same day when screen door installed, before job completed, please don't push me to make a payment .Thanks
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.