ComplaintsforBakersfield Mitsubishi

• Initial Complaint

  10/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  10/31/2024

  Good evening ******, 

  Thank you for your submission and for making us aware of a mutual customer who has had a negative experience with us. We strive to provide the best possible services to our clients, and while the outcomes may not always meet our expectations, we are committed to excellence in addressing our customers' concerns.

  I have reviewed your submission, and it appears the attachment with your customer's letter is missing. Could you please resubmit this attachment so I can better understand the concern? This will enable me to assist our client with the available tools to help them. Thank you for reaching out to Bakersfield Mitsubishi. We look forward to our next communication.

  **** ******, Service Manager at Bakersfield Mitsubishi

   

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We purchase an extra service on a car when purchasing we were told that we will receive a call during the week to get an appointment to get it done. They never called so after a month I reached out to see when can I take the car to get the service purchased done they said it wasnt in the due bill and that they couldnt see it anywhere I told them it was in the contract because they charged 1500 extra to have that service. I attempted so many times and same excuse no way on getting the contract, I showed them contract and still no appointment, its been months and they just give me the same excuse and I paid for a service now I dont want it I want my money back since I attempted so many times in get it done it takes to a manager he said he couldnt refund me money, I said that he should because the dealership never wanted to get it resolved

• Initial Complaint

  02/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello, I financed a car with Bakersfield Mitsubishi 12/11/23 and when I left, I was told everything went thru and I was good to go. Ive been waiting to receive my letter in the mail to where I am supposed to pay my car note to, like I was told I would from the gentleman who sold me the car and I never did. I even called 2/1/2024 to ask ***** the salesmen who helped me if he could direct me back to the person who helped me get insurance, even then I was not told they couldnt find financing or cancellation of that matter. Then on 2/8/2024 I was called by ****** in the finance department telling me they couldnt find financing. I asked her about the 10 day law and she basically kept avoiding the issue. She is barely calling me and quite frankly harassing me two whole months later, I read online the Law in ********** is the dealer has ten days to find financing or they could cancel the contract. I was never contacted about cancellation. But now two months later saying they are going to have to cancel illegally. ****** also did a credit check with out my permission on 2/10/24 after we spoke around 7 pm, without my knowledge or consent and I confused as to why when they are supposed to be within the legal limits of canceling the contract. When we spoke 2/10/24 she told if I didnt have the full cover insurance on the car then I would have to bring it back, I got full coverage insurance. They are threatening to cancel the contract now illegal and will not give me info on how I can make a payment, so I will not have to deal with even more of an issue. Please, please help, the service has been very frustrating and Im feeling like they are trying to scam me into signing a cancellation and Im not by any means trying to do so. I just want be treated fairly and lawfully. Again they will not provide me with information on how I can now began paying for the Vehicle and they have also stop answering my calls.

  Business response

  02/29/2024

  Hello 

  ****** contact the the customer day before yesterday and we trying to find a selection thank you 

  Customer response

  03/02/2024

   I am rejecting this response because:
  
  Its been months and still having the run around. No communication and they are not even answering my calls. When I finally spoke with someone after calling back to back for 3 days, they told me I had to wait a week for the general manager to come back to work. A week later I had to call back to back again for 2 days, I spoke with the general manager and he said he was going to give me a call back and never did and that was a week ago. This is all a headache and I am ready to make a payment for the car. I believe they are trying to stall out the payments so they can take the car or something of the nature. I just want to move past this and make a payment and continue on out of this night made. 

  Business response

  03/13/2024

  Good afternoon, in regards to complaint ID ********, we resolved the issue by contracting the customer contract internally to satisfy the customer. 
  
  ************************;
  Bakersfield Mitsubishi 

• Initial Complaint

  05/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I recently had a vehicle at Bakersfield Mitsubishi for repairs under warranty I dropped the car off in September of 2022 . After a few months of being without a vehicle and contacting the Mitsubishi Corporate Office service manager at Bakersfield Mitsubishi had stated that if we paid for a rental it would be reinbursed when the billing was finalized. I picked the car up may 4th of 2023 and was told again by the service manager that I would get the reimbursement within a couple of days to top it off the check engine light came back on the same day . So after multiple attempts to contact the service manager leaving voice-mails and being told by the receptionist that they would relay the message I have still not received a phone call remind you my wife and I have made several attempts in the last 2 weeks

  Business response

  05/19/2023

  Good afternoon, 

  We appreciate your involvement in this matter.  However, your client has filed a complaint with the ********** ** ******** ******** ****** ** ********** ****** ******** and that department is currently conducting an investigation into this matter.  At this time we cannot comment on the matter until this investigation is completed.  We apologize we cannot assist you any further into the matter.  Thank you. 

   

• Initial Complaint

  12/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went to Bakersfield Mitsubishi with my credit score points of 578 and $1000 I was there from 11am to 7pm they finally brought me a 2014 Chevy Sonic did the paperwork after my cousin co signed they said they had a financer for the car which was $10,000 I still have all the paperwork from the proceedings so I thought the car was mine I started getting loan rejections almost daily for a whole month which kept bringing my credit scores down the finance guy called me and said I have to bring the car back cause no one would finance it but before I left there on oct 3 2022 I was told I had a financer even though they refunded my $1000 dollars I also had to buy a battery for the car cause it came as is the only reason I went to Mitsubishi was because of the ads they were posting about anyone can get a vehicle regardless of your credit I even screenshoted the ads so it's like false advertising to me I drove the car for exactly 30days but had to give it back when I seriously needed transportation my question is is that false advertising and why did they let me leave with the car saying it will be financed?

  Business response

  12/09/2022

  
  

  HI

  Sun, Dec 4 at 12:35 PM

  ***** ****** makes 1040 monthly provable income.  First he stated he made 1785. But 745 we could not use, then he got a co signer.  We asked co signer information.  co signer submitted online application.
  
  Co-signer stated he made 12000 monthly and was W2 employee.  We did not receive paystubs for him uprfront as he is a truckdriver and was not available for stips or to sign 
  
  that day.  He came in to sign approx a week later (not exactly sure the date) but had no paystubs with him.  He did send them at a later date.  The paystubs did not prove no
   
  where near the income he had stated. We sent paystub to bank he had sent us they turned it down once they saw paystub.   He was now out of budget being that he has a 
  
  nice size rent/mortgage and his own bills. 
  

• Initial Complaint

  11/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I went and got a car October 4th of 2020, I left with the vehicle after paying and doing all the paper work. They failed to process it in time so they had to rerun my credit which hit my credit hard and twice, because they took too long processing my paper work they didn’t pay off my previous car in time so they charged me late fees which is now in collections thanks to Bakersfield Mitsubishi. I got my car during COVID and when they redid my paper work they put the wrong zip code and never replaced my paper plates, my paper work doesn’t show my correct license plate number and I’ve been trying to get ahold of them for a year & a half to get the correct plate number or help me get this resolved. I left so many voicemails and was given the run around every time I have called. They offered to get me into a new car which I tried that process but they denied me because I ended up with Lupus and put on disability so they said they couldn’t help me until I started working again. I called over and over again the other day finally got ahold of the DMV side. They now tell me I owe $850 to get my car registration up to date. I could’ve had all of this resolved long ago if they would’ve done their job correctly. Now I have to come up with an extra $854 to fix their mess up? It’s not fair. I have to do that plus fix my credit and collections from things they messed up. They sent me a $54 check which isn’t going to help me that much. I’d like if they could do something more. I left messages in voicemails, over Facebook, & spoke with so many people there that failed to help me with any information until Monday of this week. This last time I called I explained my situation and the guy said “oh marissa with the Kia right? It still hasn’t been resolved?!” Just not good for business and not okay for me to have to figure out and do on my own.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 21,2021 my husband and I purchased a vehicle from Bakersfield Mitsubishi! It was a 2019 dodge caravan with 40,000 miles! We also purchased a warranty! After purchasing we noticed the tranny slipping!! Took it in and they said it was the brakes! They said it was not the transmission! In Aug of 2022 the fan motor for the air conditioner went out so we took it in and they told us we had gone over 240 miles over the warranty ! So we ended up having to fix ourselves! One week later the transmission went out ! So here we are paying for a car that doesn’t even run ! We are having to rent a car at a weekly rate of 350 a week plus!

  Business response

  10/03/2022

  *********************

  Phone: ************

   

  Dear ****** ********:

   

  We have received the complaint from your business identified as ********.

   

  We appreciate that you have reached out in an effort to allow for us to address this concern.  We do work very hard and strive to provide excellent customer service to all our clients.

   

  We have looked into this case and this is what we discovered……

   

  Our records indicate that the customer purchased the vehicle on or around April 21, 2021 with 40,558 miles on it.  There were no issues reported to us or through the CARFAX history that was provided at the time of vehicle purchase.  Since the vehicle purchase, our records indicated the customer had brought the vehicle in only one time.  On or around August 23, 2022 with approximately 80,283 miles on it.   The customer brought the vehicle in for a overheating issue.

   

  The customer’s service claim was denied by her service contract provider.  Unfortunately, the customer’s service contract expired due to mileage. 

   

  As stated previously.  This is the only service record we have on this vehicle.  We apologize the client is having drivability problems with the vehicle.   We would be more than happy to inspect the vehicle for the client and provide an estimate to repair the vehicle.  However, without a completed and proper diagnostic check performed.  Our company policy prohibits us from moving any further at this time.

   

  Sincerely,

  **** ******

• Initial Complaint

  02/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my vehicle in December on 2020. Purchased it for 8,000$ and some change. The sales staff told me and even showed me car fax there was no internal problems. 4 months down the line I realized my car is a lemon. Everything from the ac thermostat has broke to my charging ports and a broken window. That doesn’t roll. Now my coils to my heater are no good.

  Business response

  02/11/2022

  ******, 

  
  

  Our records show us only performing a safety inspection on this vehicle prior to the vehicle purchase.  I do not have any records of this customer having the vehicle inspected for any concerns.  The best I could locate was two missed appointments on 4/19/2021 and 4/21/2021.  Could you provide more information?  Would the customer like for us to reach out to her?  Let us know how we can be of assistance.  Thank you.

  
  

  Gary Hafeli

  Service Manager

  Bakersfield Mitsubishi

  **** ***** ****

  ************ **********  *****

  ###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩